Takeda
PeopleSolutionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“People Solutions Specialist at Takeda. Skills: Employee lifecycle management, HR operations, Case management, Employee data management. Create a positive experience for managers, employees and HR community who seek assistance on a broad range of matters pertaining to HR Transactions. Serve as a centralized point for HR inquiries, ensuring accurate and timely responses to employees and managers”
What You'll Achieve.
Delivering a consistent, high-quality people experience; Provide exceptional customer service, properly aligning expectations and fulfilling commitments, so that employee feels supported, engaged, and that his request has been completed to its end; Ensure processes, projects, new solutions, and employee support are provided in compliance with internal policies, labor regulations, and Takeda values; Increase agility, employee satisfaction, driving performance effectiveness, and continuous improvement
Industry & Context.
Good problem-solving skills; Use independent judgement to resolve or escalate complex employee requests
What They're Looking For.
Must Have
Proven HR experience, Workday or other HRIS/ HCM experience, Service Now or other case management system, Familiarity with HR technology platforms and modern automation solutions, English (written and oral) fluency required
Nice to Have
Workday experience preferred, HR Experience in large enterprise US based organizations is a plus
What You'll Do.
Create a positive experience for managers
employees and HR community who seek assistance on a broad range of matters pertaining to HR Transactions
Serve as a centralized point for HR inquiries
ensuring accurate and timely responses to employees and managers
Administer HR related queries and execution of HR transactions working end-to-end case oversight across full lifecycle
timely execution of the processes
Ensure accuracy and integrity of employee master data and monitoring compliance through the execution of appropriate HR controls
Manage the general process of the employee lifecycle
and offboarding processes
Serve as the primary point of contact for employee inquiries
though multiple channels
ensuring all communications are handled with the highest level of completeness
Review and complete HR transactions received via multiple channels such as Employee portal self-service
cases initiated in Service Now or any other HR or local system
Maintain a proper governance of HR Knowledge articles within SNOW
assuring HR knowledge content is updated and available to employees
as well as to feed new AI agents and tools
Ensure accuracy and integrity of employee data within HR systems
Maintain accurate documentation and reporting for HR processes and service delivery
How You'll Work.
Team & Collaboration
Support Takeda employee globally ensuring coverage across multiple time zones as needed
Communication Scope
Excellent communication and interpersonal skills; English (written and oral) fluency required
Process & Methodology
Actively contribute to identifying and delivering improved procedures and processes to increase agility, employee satisfaction, driving performance effectiveness, and continuous improvement
Full Job Description
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s [Privacy Notice](https://jobs.takeda.com/privacynotice) and [Terms of Use](https://www.takeda.com/terms-and-conditions/). I further attest that all information I submit in my employment application is true to the best of my knowledge. ## **Job Description** **OBJECTIVES/PURPOSE** This People Solutions Specialist position creates a positive experience for managers, employees and HR community who seek assistance on a broad range of matters pertaining to HR Transactions. Demonstrates process knowledge, professionalism and genuine concern for matters brought forward by team members and follow through to ensure that each and every case is resolved. This role serves as a centralized point for HR inquiries, ensuring accurate and timely responses to employees and managers. As a part of global HR Operating Model, People Solutions Specialist is critical in delivering a consistent, high-quality people experience. The role acts as the go-to expert for HR Knowledge and Resources while maintaining a strong human touch and an exceptional employee experience. People Solutions Specialist receives activity through our HCM system, case management system, and automated downstream system notifications, while serving as a central point of contact and/or support for HR transactions and employee queries. Responsible for administrating HR related queries and execution of HR transactions working end-to-end case oversight across full lifecycle, timely execution of the processes. The scope also includes ensuring accuracy and integrity of employee master data and monitoring compliance through the execution of appropriate HR controls. This involves assessing the issue, interpreting the situation promptly, identifying the appropriate resolution or next steps, and communicating outcomes or escalati
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