Intuitive
Healthcare
PeopleServicesRepresentative
Neural analysis suggests this role is
optimal for mid candidates.
“People Services Representative at Intuitive. Skills: HR processes, Employee support, Data management. Respond to HRHelpNow inquiries. Process routine HR transactions”
Industry & Context.
Provide input on opportunities for process improvements and efficiencies
What They're Looking For.
Must Have
2 years of related working experience in global human resources or customer service/support function, Ability to follow established processes and instructions, Provide input on opportunities for process improvements and efficiencies, English language skills required
Nice to Have
2-3 years of experience in HR services or related capacity supporting the human resources department, Experience in a centralized shared services structure, Experience with Workday HRIS, Experience with ServiceNow, Experience with similar HR technologies, Bilingual capability strongly preferred
What You'll Do.
Respond to HRHelpNow inquiries
Process routine HR transactions
Support onboarding tasks
Support offboarding tasks
Maintain employee file accuracy
Maintain data integrity
Provide basic guidance to employees on benefits
Provide basic guidance on payroll coordination
Provide guidance on general HR questions
Participate in continuous improvement discussions
Identify repeat issues
Identify process pain points
Complete required system training
Maintain proficiency in assigned platforms
Deliver end-to-end hiring process steps
Initiate background checks
Conduct I-9 Employment verification
Monitor exception reports
Ensure timely completion of documented onboarding processes
Ensure accurate completion of documented onboarding processes
Utilize ServiceNow ticketing
Utilize ServiceNow case management
Monitor assigned case load
Update assigned case load
Create process documentation
How You'll Work.
Team & Collaboration
People Services Team; Global support teams
Communication Scope
Communicate clearly; Communicate professionally
Full Job Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Primary Function of Position We are looking for a motivated, detail-oriented individual passionate about delivering an exceptional customer experience to join our Human Resources People Services Team. The People Services Representative 1 provides high-quality, customer-focused support to employees across multiple regions. This role is responsible for accurately processing routine HR transactions, responding to standard HR inquiries, and maintaining employee master data with close adherence to established procedures. Essential Job Duties * Respond to HRHelpNow (ServiceNow) inquiries by applying established policies and standard procedures. * Process routine HR transactions on the Workday (e.g., job changes, demographic updates, organizational moves) with close attention to detail. * Support onboarding and offboarding tasks following defined workflows; escalate exceptions when needed. * Maintain employee file accuracy and data integrity using standard data-entry protocols. * Provide basic guidance to employees on
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