Intuitive

Healthcare

PeopleServicesRepresentative

$240–360k ~AI est. Mexicali, Mexico FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“People Services Representative at Intuitive. Skills: HR processes, Employee support, Data management. Respond to HRHelpNow inquiries. Process routine HR transactions”

Industry & Context.

Healthcare
Problems you'll solve

Provide input on opportunities for process improvements and efficiencies

What They're Looking For.

Must Have

2 years of related working experience in global human resources or customer service/support function, Ability to follow established processes and instructions, Provide input on opportunities for process improvements and efficiencies, English language skills required

Nice to Have

2-3 years of experience in HR services or related capacity supporting the human resources department, Experience in a centralized shared services structure, Experience with Workday HRIS, Experience with ServiceNow, Experience with similar HR technologies, Bilingual capability strongly preferred

What You'll Do.

Respond to HRHelpNow inquiries

Process routine HR transactions

Support onboarding tasks

Support offboarding tasks

Maintain employee file accuracy

Maintain data integrity

Provide basic guidance to employees on benefits

Provide basic guidance on payroll coordination

Provide guidance on general HR questions

Participate in continuous improvement discussions

Identify repeat issues

Identify process pain points

Complete required system training

Maintain proficiency in assigned platforms

Deliver end-to-end hiring process steps

Initiate background checks

Conduct I-9 Employment verification

Monitor exception reports

Ensure timely completion of documented onboarding processes

Ensure accurate completion of documented onboarding processes

Utilize ServiceNow ticketing

Utilize ServiceNow case management

Monitor assigned case load

Update assigned case load

Create process documentation

How You'll Work.

Team & Collaboration

People Services Team; Global support teams

Communication Scope

Communicate clearly; Communicate professionally

Full Job Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Primary Function of Position We are looking for a motivated, detail-oriented individual passionate about delivering an exceptional customer experience to join our Human Resources People Services Team. The People Services Representative 1 provides high-quality, customer-focused support to employees across multiple regions. This role is responsible for accurately processing routine HR transactions, responding to standard HR inquiries, and maintaining employee master data with close adherence to established procedures. Essential Job Duties * Respond to HRHelpNow (ServiceNow) inquiries by applying established policies and standard procedures. * Process routine HR transactions on the Workday (e.g., job changes, demographic updates, organizational moves) with close attention to detail. * Support onboarding and offboarding tasks following defined workflows; escalate exceptions when needed. * Maintain employee file accuracy and data integrity using standard data-entry protocols. * Provide basic guidance to employees on

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