Sanofi
Healthcare
PeopleServicesGeneralistLATAM
“People Services Generalist LATAM at Sanofi. Skills: HR Support, Knowledge Management, Process Improvement. Handle employee and manager inquiries. Create, update, and translate knowledge articles”
What You'll Achieve.
Deliver exceptional employee experiences; Ensure employees have access to accurate information; Enhance service delivery; Meet commitments to employees; Deliver best-in-class employee service
Industry & Context.
Redirect complex cases to specialized teams; Identify and drive opportunities for process improvements and automation
What They're Looking For.
Must Have
Customer service focus, Proficiency in data management, Basic understanding of AI tools, Comfort working with data, Experience with or willingness to learn ServiceNow, Experience with or willingness to learn Workday, Spanish and English (B1-B2 level required)
Nice to Have
Familiarity with PowerBI, Advanced Portuguese
What You'll Do.
Handle employee and manager inquiries
and translate knowledge articles
Coordinate requests and redirect complex cases
Identify and drive opportunities for process improvements
Monitor service quality and compliance
Support testing and implementation of new system features
Partner with People & Culture teams
How You'll Work.
Team & Collaboration
Partner with People & Culture teams across Latin America
Applying for this People Services Generalist LATAM role?
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ANONYMOUS · UNFILTERED
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