ServiceNow
Technology
PeopleOperationsSpecialist
“People Operations Specialist at ServiceNow. Skills: HR operations, Employee support, Process execution. Build productive partnerships. Nurture productive partnerships”
Industry & Context.
Independent problem-solving; Troubleshoot bottlenecks
Work in shifts
What They're Looking For.
Must Have
2-4 years HR operations experience, 2-4 years customer service support experience, Experience with AI into work processes, Process support skills, Knowledge of HR tools, Experience in fast-paced environment, Experience supporting Centers of Excellence, Bachelor's degree or equivalent experience
What You'll Do.
Build productive partnerships
Nurture productive partnerships
Manage Tier 1 HR cases
Manage Tier 2 HR cases
Execute Global People processes
Process employee data
Provide program information
Provide policy information
Support employee learning platforms
Support Live Agent chat
Escalate issues timely
Escalate HR cases timely
Capture subject matter expertise
Ensure resolution against SLAs
Empower employees to self-serve
Leverage internal knowledge base
Promote internal knowledge base
Uphold data integrity
Provide feedback on improvements
Identify process improvements
Identify policy improvements
Identify practice improvements
Mitigate compliance issues
Provide project support
Develop Standard Operating Procedures
Maintain Standard Operating Procedures
Develop response templates
Maintain response templates
Streamline Care services
Streamline support functions
Research relevant information
Identify relevant information
Summarize relevant information
Identify gaps in knowledge
Identify gaps in policies
Communicate improvement opportunities
How You'll Work.
Team & Collaboration
Centers of Excellence; HR Business Partners; Employees; Managers; Cross-functional team
Communication Scope
Provide information
Process & Methodology
UAT
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