Tencent
PeopleOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“People Operations Manager at Tencent. Skills: Standardization, optimization, and governance of employment lifecycle processes, Cross-functional collaboration, Accuracy and consistency of global employment rules, systems, and data, Enhancing operational quality, efficiency, and employee experience. Standardization, optimization, and governance of employment lifecycle processes across Shared Service Centers (SSCs) in three regions (APAC, EMEA, and AMER) spanning 20+ countries. Ensure the accuracy ”
What You'll Achieve.
Ensure accuracy and consistency of global employment rules, systems, and data; Enhance operational quality, efficiency, and employee experience; Achieve operational excellence
Industry & Context.
Analytical and problem-solving skills; Ability to translate HR data and operational metrics into actionable insights and process improvements
What They're Looking For.
Must Have
5+ years of experience in an HR Shared Service Center or related field, with a focus on global employment operations, data governance, and HR process optimization, Proven experience in managing employment-related processes (e.g., contracting, documentation), Hands-on project management experience, In-depth knowledge of end-to-end employee lifecycle processes, Advanced proficiency with Workday HCM (specifically in Business Processes, Organizations, and Document Generation), Demonstrated experience in data rule definition, quality auditing, and remediation, Analytical and problem-solving skills, with the ability to translate HR data and operational metrics into actionable insights and process improvements, Excellent communication and stakeholder management skills in a global context, with the ability to influence and engage partners at all levels, Excellent bilingual communication skills in English and Mandarin to effectively support the primary regions and collaborate with global teams, Highly self-motivated, detail-oriented, and eager to learn, Proven ability to manage multiple complex projects simultaneously, drive change, and achieve operational excellence in a matrix organization
Nice to Have
Experience with ServiceNow or similar case management tools
What You'll Do.
and governance of employment lifecycle processes across Shared Service Centers (SSCs) in three regions (APAC
and AMER) spanning 20+ countries
Ensure the accuracy and consistency of global employment rules
Enhance operational quality
and employee experience
and empower global core employment rules
Establish and maintain a unified global rule repository
Optimize end-to-end employment-related processes and systems (primarily Workday)
and signing workflows for contracts
and various certificates
Continuously refine related roles
operational guidelines
Act as the primary owner of SSC employment-related data
lead data quality checks and error correction cycles
and ensure global consistency of employee master data and job data across HRIS and payroll systems
Design and implement operational quality inspection mechanisms (e.g.
AI-based document review
Conduct accuracy audits on historical and real-time generated employment documents
and drive root cause resolution
Explore and promote automated and intelligent content generation features to minimize manual errors
Optimize employee self-service for certificates and other key services to elevate the employee experience
Internalize external legal and regulatory requirements into internal system configurations and management rules
ensuring global operational compliance
Provide process training and support for global SSC teams
How You'll Work.
Team & Collaboration
Leading cross-functional collaboration with Data Privacy, Compliance, and HRIS teams; Partner with TA C&B teams to ensure a seamless transition from offer acceptance to contract generation; Collaborate with HRIS teams to ensure Workday system configurations align with global employment rules and process requirements; Work closely with regional HR, Legal, and business partners to understand localization needs, design flexible adaptation solutions under the standardization framework
Communication Scope
Excellent communication and stakeholder management skills in a global context; Excellent bilingual communication skills in English and Mandarin
Process & Methodology
Hands-on project management experience, Proven ability to manage multiple complex projects simultaneously
Full Job Description
# **_What the Role Entails_** As the Center of Expertise (COE) for Employee Relations Operations, you will be responsible for the standardization, optimization, and governance of employment lifecycle processes across Shared Service Centers (SSCs) in three regions (APAC, EMEA, and AMER) spanning 20+ countries. By leading cross-functional collaboration with Data Privacy, Compliance, and HRIS teams, you will ensure the accuracy and consistency of global employment rules, systems, and data, while enhancing operational quality, efficiency, and employee experience. **1\. Process & Rule Governance Center** * **Capability Building** : Collect, organize, interpret, and empower global core employment rules, including but not limited to contract types, terms, probation periods, notice periods, and statutory compensation. Establish and maintain a unified global rule repository. * **Operational Optimization** : Optimize end-to-end employment-related processes and systems (primarily Workday), including templates, content, generation, and signing workflows for contracts, offer letters, amendment letters, and various certificates. Continuously refine related roles, activities, operational guidelines, and FAQs. * **Data Governance** : Act as the primary owner of SSC employment-related data, define data rules, lead data quality checks and error correction cycles, and ensure global consistency of employee master data and job data across HRIS and payroll systems. **2\. Operational Excellence & Quality Monitoring** * **Enhance Operational Quality** : Design and implement operational quality inspection mechanisms (e.g., AI-based document review, sampling checks). Conduct accuracy audits on historical and real-time generated employment documents, lead case reviews, and drive root cause resolution. * **Efficiency** **Improve & Experience**: Explore and promote automated and intelligent content generation features to minimize manual errors. Optimize employee self-service for certificates an
Applying for this People Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Tencent?
Real rants from real employees. Read before you apply.