Kaizen
Government Technology
PeopleOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“People Operations Manager at Kaizen. Skills: People Operations, HR Operations, Startup Operations, AI tools. Own onboarding end-to-end. Own offboarding end-to-end”
Industry & Context.
Troubleshooting issues
What They're Looking For.
Must Have
4+ years People Operations experience, Experience at scaling startups, Hands-on Gusto or Rippling fluency, Hands-on Carta fluency, Hands-on PEOs fluency, Hands-on compliance platforms fluency, Ownership mentality, Comfort operating across functions, Clear, direct communicator, Fluency with AI tools
Nice to Have
Supported or led PEO migration, Familiarity with federal contracting compliance, Worked with SOC 2 frameworks
What You'll Do.
Own onboarding end-to-end
Own offboarding end-to-end
Run payroll operations
Manage benefits program
Own people compliance
Own employee engagement
Support performance management cycles
Coordinate office gatherings
Manage employer branding events
Spearhead office relocation efforts
Administer equity in Carta
Partner on headcount planning
Partner on compensation frameworks
Partner on candidate experience
Partner on recruiting operations
Use AI tools actively
How You'll Work.
Team & Collaboration
Partner with COO; Partner with Recruiting Lead
Communication Scope
Sensitive conversations
Full Job Description
WHO ARE WE? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn’t be a luxury in government. It’s how you earn trust back. THE ROLE The Kaizen team is growing and the back-office and people infrastructure that got us here (onboarding, payroll, benefits, compliance, office ops) is ready to scale. This is the first dedicated People Operations hire at Kaizen. You'll take ownership of the function, build the processes that grow with the company, and be the person employees and managers turn to across every stage of the employee lifecycle. WHAT YOU'LL DO - Own onboarding and offboarding end-to-end: offer letters, I-9 verification, background checks, tools provisioning, system access setup, HM coordination, 30/60/90 check-in process, and a clean, documented exit process every time - Run payroll operations - adding new employees, processing changes, troubleshooting issues, and ensuring every run is accurate and on time - Manage the benefits program day-to-day: open enrollment, carrier coordination, employee questions, a potential PEO migration, stipend maintenance, usage tracking, and feedback loops - Own people compliance acros
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