Wise
Technology
PeopleOperationsLead
Neural analysis suggests this role is
optimal for mid candidates.
“People Operations Lead at Wise. Skills: People Operations, Team Leadership, Operational Excellence, Process Optimization. Lead Support Specialists. Upskill Support Specialists”
Industry & Context.
Solutions-focused; Data-driven problem solving; Needs analysis
What They're Looking For.
Must Have
HR operations experience, Fast-paced environment experience, Team leadership experience, Team development experience, Team optimization experience, Customer-centric approach, Data proficiency, Data visualization proficiency, Problem prioritization skills, Initiative, Creative thinking, Evidence-based decision making, Data-driven decision making, Resilience, Change agent skills, Organizational transformation skills, Facilitation skills, Training skills, Mediation skills
Nice to Have
Financial services experience, Regulated environment experience, Financial compliance understanding, Shared service model experience
What You'll Do.
Lead Support Specialists
Upskill Support Specialists
Manage performance against OKRs
Foster 'working smart' culture
Take accountability for ticketing operations
Monitor ticketing volumes
Identify operational bottlenecks
Ensure high-quality service
Ensure consistent service
Identify friction in Wiser journey
Improve processes through automation
Improve processes through deflection
Ensure knowledge base is single source of truth
Build relationships with stakeholders
Align People Operations services
Liaise with UK/EU vendors
Hold vendors accountable
Ensure UK/EU operations adhere to laws
Ensure UK/EU operations adhere to regulations
Manage right-to-work checks
Manage payroll inputs
Use helpdesk data for insights
Use feedback loops for insights
Provide BAU insights to EMEA Lead
Support future planning
How You'll Work.
Team & Collaboration
Partner with other People teams; Build relationships with stakeholders; Liaise with vendors; Guide stakeholders; Foster relationships; Challenge through discussions
Communication Scope
Vary communication style
Process & Methodology
Organizational transformation, Facilitation, Training
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). We’re looking for a People Operations Lead to join our People Operations team in London and to support our Wisers across UK and EU markets. This role is a unique opportunity to have an impact on [Wise’s mission](https://www.wise.jobs/what-we-do/) and assist business leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey, and in turn growing as a people leader. This role will report to our EMEA People Operations Lead. Your mission: As part of the People Services team, our vision is to create fast, convenient, and transparent support, powered by smart tech and human advice. As the UK People Operations Lead, you are the operational guardian of the Wiser experience in our HQ, alongside smaller EU markets. You’ll lead the London and Brussels-based Support teams, ensuring that our operational engine runs at peak efficiency. You aren’t just managing a ticketing desk; you’re ensuring that every interaction a Wiser has with People Operations is seamless, compliant, and data-driven. You’ll be the bridge between global People strategy and local execution, ensuring our processes scale as fast as we do. Here’s how you’ll be contributing to the team: * Team leadership and coaching: Lead and upskill a team of Support Specialists (4 in London, 1 Senior in Brussels). You’ll focus on their growth, performance against OKRs, and fostering a culture of ‘working smart’. * Operational excell
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