Wise
Technology
PeopleOperationsLead
“People Operations Lead at Wise. Skills: People Operations, Team Leadership, Operational Excellence. Lead and upskill Support Specialists. Manage ticketing operations and SLAs”
What You'll Achieve.
Seamless employee experience; Peak operational efficiency; High-quality, consistent service; Scalable processes; Seamless vendor delivery; Top-tier Wiser experience; Adherence to regulations; Inform future planning
Industry & Context.
Proactively prioritise problems; Build solutions with business impact; Analyse needs
What They're Looking For.
Must Have
HR operations experience, Team leadership experience, Customer-centric approach, Data-driven approach, Solutions-focused approach, Empathy and emotional intelligence, Initiative, Resilient change agent skills, Mediation skills
Nice to Have
Financial services experience, Experience in a regulated environment, Understanding of financial compliance, Shared service model experience
What You'll Do.
Lead and upskill Support Specialists
Manage ticketing operations and SLAs
Monitor volumes and identify bottlenecks
Improve processes through automation
Ensure knowledge base is single source
Liaise with UK/EU vendors
Ensure compliance with labour laws
Provide data-driven insights
How You'll Work.
Team & Collaboration
Partner with other People teams; Build relationships with business stakeholders; Act as liaison for vendors; Guide stakeholders; Foster relationships; Challenge through discussions
Communication Scope
Communicate effectively with all people; Vary communication style
Applying for this People Operations Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Wise?
Real rants from real employees. Read before you apply.