Rockstar
healthcare
PeopleOperationsLead
“People Operations Lead at Rockstar. Skills: Employee relations, People operations, Payroll, Benefits administration. Own the day-to-day immediately: payroll, benefits administration, employee relations, accommodations, and terminations. Establish the function from the ground up”
What You'll Achieve.
Make life better for the client; Solve real problems for our clients; Protect the company while enabling fast growth; Ensure nothing falls through the cracks; Establish clarity without creating downstream problems
Industry & Context.
First-principles thinking; High-stakes problem-solving; Dig into what's actually driving people problems; Identify what needs to be solved versus what's nice-to-have; Build practical solutions for the context; Thinking through edge cases, failure modes, and handoff points; Apply good judgment in messy, high-stakes situations (performance issues, investigations, terminations); Know when consistency matters versus when nuance is required; Move quickly to contain people issues and establish clarity without creating downstream problems; Comfortable with testing and iteration rather than perfect upfront design
What They're Looking For.
Must Have
Employee relations experience is non-negotiable, Strong ownership mentality
Nice to Have
NYC-based preferred, but open to remote for the right candidate
What You'll Do.
Own the day-to-day immediately: payroll
benefits administration
Establish the function from the ground up
Own the full people operations surface area—employee relations
performance management
and compensation systems
Personally manage investigations
coordinate with the PEO
administer pay and benefits
work with providers on accommodations requests and more
and templates that make people ops repeatable and scalable
designing systems that work for 1
Lead employee relations end-to-end: Manage investigations
and documentation in a way that is fast
and legally defensible
containing issues before they escalate
Build clinician performance management systems: Design and run playbooks
and templates so most performance issues are resolved without CEO or Head of Clinical Ops involvement
Operate company-wide people systems: Own PEO administration
benefits administration
and policy documentation
ensuring clean execution across all employee lifecycle events
Scale clinician lifecycle operations: Streamline onboarding
and role/status changes
Support compensation planning: Conduct competitive market reviews
help create pay bands and raise frameworks
and ensure compensation changes are executed cleanly
Build corporate people systems: Work directly with the CEO to establish consistent processes for the corporate team
including onboarding/offboarding
performance management
and structured feedback
How You'll Work.
Team & Collaboration
Partner with Clinical Ops and Provider Growth to support rapid scaling to 1,000+ clinicians; Work directly with the CEO to establish consistent processes for the corporate team
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