Trainline
Rail
PeopleOperationsAdvisor
Neural analysis suggests this role is
optimal for Mid candidates.
“People Operations Advisor at Trainline. Skills: People Operations, HRIS, Payroll, Employee Lifecycle. Provide first-line HR support. Resolve HR process queries”
What You'll Achieve.
Make Trainline a great place to work; Provide stellar service; Ensure high data integrity; Ensure prompt HRIS updates; Ensure accurate and timely payroll data; Ensure alignment between HiBob and payroll workflows; Resolve benefit-related issues efficiently; Ensure employee data is accurate; Support effective financial administration; Ensure policies remain up to date; Ensure policies are user-friendly; Ensure policies align with tech-first culture; Ensure policies align with self-service culture; Identify escalation points; Manage issues appropriately; Deal with issues efficiently; Contribute towards development of new solutions; Enhance quality of offering; Enhance competence of offering; Enhance effectiveness of offering
Industry & Context.
Analytical mindset; Use insights to support needs
Work from the office a minimum of 60% of their time, 28-day Work from Abroad policy
What They're Looking For.
Must Have
Solid foundation in People Operations, Working understanding of HR best practices, Working understanding of employment law, Working understanding of core HR processes, Experience supporting payroll administration, Comfortable working with HR systems, Data-literate, Exposure to process and ways-of-working improvement, Attention to detail, Clear and professional verbal communication skills, Clear and professional written communication skills, Organisational skills, Time-management skills, Confident using Microsoft Office, Confident using Google Workspace, Ability to work at pace, Ability to work with agility
Nice to Have
Experience with HiBob or similar HRIS, Experience working with employees in France, Experience working with employees in Spain, Experience working with employees in Italy
What You'll Do.
Provide first-line HR support
Resolve HR process queries
Resolve HR policy queries
Produce accurate people data
Maintain accurate people data
Support cyclical People processes
Document employee lifecycle changes
Implement employee lifecycle changes
Support payroll preparation
Validate payroll data
Deliver benefits administration
Manage employee lifecycle administration
Process People-related invoices
Process People-related purchase orders
Support policy improvement
Support process improvement
Support template improvement
Implement new solutions
How You'll Work.
Team & Collaboration
Work with People Business Partners; Partner with accounts payable; Collaborate with 270+ rail and coach companies; Work with employees across the business; Contribute to People Ops projects; Support employees across the business
Communication Scope
Explain policies confidently; Explain processes confidently
Process & Methodology
Contribute to People Ops projects, Balance inbox SLAs, Balance operational deadlines, Balance project work, Effective planning, Effective prioritisation
Full Job Description
About us We are champions of rail, inspired to build a greener, more sustainable https://www.thetrainline.com/terms/sustainability-faqs future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing the People Team at Trainline 👋 At Trainline, the People Team is central to supporting the company’s ambition and growth plans. We are looking for a People Operations Advisor to join our UK People Operations team. Reporting into our UK People Operations Team Manager, you’ll work on all things HR and be responsible for supporting employees across the business and helping to make Trainline a great place to work. You’ll provide high quality support in relation to both core HR processes and ad-hoc projects and quickly become an integral part of the team and wider business. If you’re successful in your application, you’ll be joining an enthused and high performing team, one which prides itself on providing stellar service at every stage of the employee life cycle, from on-boarding to off-boarding and everything in between. As a People Operations Advisor at Trainline, you will...🚅 - Provide high-quality first-line support to Trainliners and resolving HR process and policy queries professionall
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