Advocate Health
Healthcare
PeopleExperienceRepresentative
“People Experience Representative at Advocate Health. Skills: Customer service, HR support. Answer team member and manager inquiries. Respond to escalated inquiries”
What You'll Achieve.
Achieve high teammate satisfaction; Achieve service quality scores
Industry & Context.
Solutions-focused approach; Root cause analysis; Identify gaps
Travel required
What They're Looking For.
Must Have
Bachelor's Degree in HR, Business, or related field, 1 year human resources experience, 5 years customer service experience
What You'll Do.
Answer team member and manager inquiries
Respond to escalated inquiries
Resolve issues upon first contact
Escalate complex matters
Document incoming calls
Resolve issues within service level agreements
Escalate issues to People Operations Specialist
Escalate issues to COE teams
Escalate issues to HRIS team
Resolve routine issues
Escalate complex situations
Achieve performance metrics
Uphold service level agreement metrics
Abide by quality guidelines
Explain processes simply
Keep teammates informed
Adhere to established procedures
Ensure thorough case handling
Achieve high teammate satisfaction
Achieve service quality scores
Offer guidance on policies
Offer guidance on tools
Establish trust with stakeholders
Tailor communication to audience
Engage diverse stakeholders
Streamline operations
How You'll Work.
Team & Collaboration
Collaborative communication; Work with others
Communication Scope
Active listening; Tailoring communication
Applying for this People Experience Representative role?
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ANONYMOUS · UNFILTERED
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