KONE Elevator (M) Sdn. Bhd.
People&CommunicationsServicesAgent
“People & Communications Services Agent at KONE Elevator (M) Sdn. Bhd.. Skills: HR service delivery, End-to-end HR process management, Customer service. Log and maintain every request in a case management tool. Meet set SLAs and quality targets”
What You'll Achieve.
Drive better efficiency; Improve data quality; Provide seamless end-to-end process expertise; Ensure consistent service quality; Ensure compliance with country-specific guidelines; Meet set SLAs and quality targets; Streamlined workflow; Great employee experience
What They're Looking For.
Must Have
Fluency in English, Excellent computer proficiency (e.g., MS Office – Word, Excel, and Outlook), Ability to work independently and to carry out assignments to completion within parameters of instructions given, Ability to work in a team
Nice to Have
Associate's degree preferably in Human Resources or Business Administration, Exposure and knowledge in various HR processes for the following areas of expertise: master data and reporting, recruitment, talent management, reward, recognition, learning, and development, Previous work experience within HR administration activities, in general, Understanding labor and social law requirements, HRIS (Workday experience a plus), Experience in working in a shared service center or call center
What You'll Do.
Log and maintain every request in a case management tool
Meet set SLAs and quality targets
Maintain reminders and notifications
Notify Process Specialist
HR Services in case of process compliance or control issues or incomplete documentation
Execute quality checks at various stages of the process
Keep quality statistics reporting up to date
Support local administration
Maintain employee files and information
Participate in team meetings
Participate in process analysis and improvement actions
How You'll Work.
Team & Collaboration
Partner with business lines and functions; Work toward joint targets with the business; Work in a team; Share information and ideas; Trust and respect co-workers
Communication Scope
Excellent verbal and written communication; Active listening; Summarizing information
Applying for this People & Communications Services Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about KONE Elevator (M) Sdn. Bhd.?
Real rants from real employees. Read before you apply.