KONE Elevator (M) Sdn. Bhd.
People&CommunicationsServicesAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“People & Communications Services Agent at KONE Elevator (M) Sdn. Bhd.. Skills: HR service delivery, End-to-end HR process management, Customer service. Log and maintain every request in a case management tool. Meet set SLAs and quality targets”
What You'll Achieve.
Drive better efficiency; Improve data quality; Provide seamless end-to-end process expertise; Ensure consistent service quality; Ensure compliance with country-specific guidelines; Meet set SLAs and quality targets; Streamlined workflow; Great employee experience
What They're Looking For.
Must Have
Fluency in English, Excellent computer proficiency (e.g., MS Office – Word, Excel, and Outlook), Ability to work independently and to carry out assignments to completion within parameters of instructions given, Ability to work in a team
Nice to Have
Associate's degree preferably in Human Resources or Business Administration, Exposure and knowledge in various HR processes for the following areas of expertise: master data and reporting, recruitment, talent management, reward, recognition, learning, and development, Previous work experience within HR administration activities, in general, Understanding labor and social law requirements, HRIS (Workday experience a plus), Experience in working in a shared service center or call center
What You'll Do.
Log and maintain every request in a case management tool
Meet set SLAs and quality targets
Maintain reminders and notifications
Notify Process Specialist
HR Services in case of process compliance or control issues or incomplete documentation
Execute quality checks at various stages of the process
Keep quality statistics reporting up to date
Support local administration
Maintain employee files and information
Participate in team meetings
Participate in process analysis and improvement actions
How You'll Work.
Team & Collaboration
Partner with business lines and functions; Work toward joint targets with the business; Work in a team; Share information and ideas; Trust and respect co-workers
Communication Scope
Excellent verbal and written communication; Active listening; Summarizing information
Full Job Description
**People & Communications Services Agent (English Speaker) - Malaysia** **Location:** KONE Elevator (M) Sdn. Bhd. – Petaling Jaya, Selangor, Malaysia. In KONE to support business performance excellence, KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one-stop shop for all business services. KBS will help drive better efficiency, improving data quality and providing seamless end-to-end process expertise. KBS will actively partner with the business lines and functions to provide end-to-end process governance and work toward joint targets with the business. **Why this role?** As part of KONE Business Services (KBS), this role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters. You will manage end-to-end HR processes for internal customers mainly across**ANZ regions** ensuring consistent service quality and compliance with country-specific guidelines. **What will you be doing?** * Secures that every request is being logged and maintained in a case management tool to track volumes and Service Level Agreements (SLAs). * Works per guidelines and instructions to meet set SLAs and quality targets. * Maintain reminders and notifications to the Center of Expertise Unit HR, Employees, or Managers as specified in the working instructions – strong follow-up practice is important. * Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation. * Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow. * Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration, maintaining employee files and information, and participating in team meetings, process analysis, and improvement actions. * Process scope includes the following HR process areas
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