Starbucks

Retail

People&CapabilityPartner

A$115–155k ~AI est. Collingwood, Victoria, Australia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“People & Capability Partner at Starbucks. Skills: Employee relations, Leadership development, HR compliance. Lead employee relations matters. Coach leaders on people matters”

What You'll Achieve.

Strengthen capability; Foster belonging; Deliver high-performing workplace

Industry & Context.

Retail
Problems you'll solve

Solutions-focused mindset

What They're Looking For.

Must Have

Experience leading complex employee relations matters, Solid understanding of the Fair Work Act, Experience supporting retail environments

Nice to Have

Fast Food Award experience, Experience supporting hospitality environments

What You'll Do.

Lead employee relations matters

Coach leaders on people matters

Build leader capability

Ensure ER practices are fair

Partner with IR specialists

Identify opportunities to strengthen capability

Design on-the-job learning

Create tools and resources

Foster a culture of coaching

Act as expert on Fast-Food Industry Award

Support payroll compliance

Support timekeeping compliance

Maintain people policies

Translate policies into guidance

Develop tools and communications

Lead education activities

Lead governance activities

Build relationships with Operations leaders

Understand store realities

Translate needs into solutions

Contribute to Operations forums

Support leaders to create belonging

Support HR systems improvements

Support process improvements

Collaborate to deliver processes

Contribute to initiatives

Use data and insights

Share insights with leaders

Contribute to continuous improvement

How You'll Work.

Team & Collaboration

Working with Store Managers; Working with District Managers; Working with Operations Leadership; Collaborate across HR; Collaborate with Payroll; Collaborate with Operations

Communication Scope

Communicate clearly; Communicate confidently

Full Job Description

A fantastic opportunity exists to join an iconic brand and elevate your career at Starbucks Australia. There are multiple benefits to joining us; we currently have over 95 stores and are aiming for a store network of more than 100+ stores in the next two years. We often say that we aren’t in the coffee business serving people— we’re in the people business serving coffee. Our partners (employees) are the heart of our business, driving Our Mission forward: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighbourhood at a time. As a Starbucks partner, you become part of something much bigger than just yourself. As a People & Capability Partner, you play a key role in creating an environment where partners feel supported, valued, and empowered to thrive. Working closely with Store Managers, District Managers, and Operations Leadership, this role blends deep HR expertise with a passion for developing people. You will partner with leaders to navigate employee relations, build leadership capability, and embed consistent, values-led people practices that bring the Starbucks experience to life—for both our partners and customers. This is a hands-on, high-impact role focused on strengthening capability, fostering belonging, and ensuring we deliver a safe, respectful, and high-performing workplace Partner Experience, Employee Relations & Coaching * Lead complex employee relations matters with care, integrity, and a partner-first mindset * Coach and support leaders to confidently and respectfully manage people matters * Build leader capability in performance conversations, feedback, and creating inclusive team environments * Ensure all ER practices and documentation are fair, consistent, and aligned to our values * Partner with external IR specialists when needed to ensure best practice and manage risk Capability & Learning * Identify opportunities to strengthen leader capability and partner e

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