Starbucks
Retail
People&CapabilityPartner
Neural analysis suggests this role is
optimal for mid candidates.
“People & Capability Partner at Starbucks. Skills: Employee relations, Leadership development, HR compliance. Lead employee relations matters. Coach leaders on people matters”
What You'll Achieve.
Strengthen capability; Foster belonging; Deliver high-performing workplace
Industry & Context.
Solutions-focused mindset
What They're Looking For.
Must Have
Experience leading complex employee relations matters, Solid understanding of the Fair Work Act, Experience supporting retail environments
Nice to Have
Fast Food Award experience, Experience supporting hospitality environments
What You'll Do.
Lead employee relations matters
Coach leaders on people matters
Build leader capability
Ensure ER practices are fair
Partner with IR specialists
Identify opportunities to strengthen capability
Design on-the-job learning
Create tools and resources
Foster a culture of coaching
Act as expert on Fast-Food Industry Award
Support payroll compliance
Support timekeeping compliance
Maintain people policies
Translate policies into guidance
Develop tools and communications
Lead education activities
Lead governance activities
Build relationships with Operations leaders
Understand store realities
Translate needs into solutions
Contribute to Operations forums
Support leaders to create belonging
Support HR systems improvements
Support process improvements
Collaborate to deliver processes
Contribute to initiatives
Use data and insights
Share insights with leaders
Contribute to continuous improvement
How You'll Work.
Team & Collaboration
Working with Store Managers; Working with District Managers; Working with Operations Leadership; Collaborate across HR; Collaborate with Payroll; Collaborate with Operations
Communication Scope
Communicate clearly; Communicate confidently
Full Job Description
A fantastic opportunity exists to join an iconic brand and elevate your career at Starbucks Australia. There are multiple benefits to joining us; we currently have over 95 stores and are aiming for a store network of more than 100+ stores in the next two years. We often say that we aren’t in the coffee business serving people— we’re in the people business serving coffee. Our partners (employees) are the heart of our business, driving Our Mission forward: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighbourhood at a time. As a Starbucks partner, you become part of something much bigger than just yourself. As a People & Capability Partner, you play a key role in creating an environment where partners feel supported, valued, and empowered to thrive. Working closely with Store Managers, District Managers, and Operations Leadership, this role blends deep HR expertise with a passion for developing people. You will partner with leaders to navigate employee relations, build leadership capability, and embed consistent, values-led people practices that bring the Starbucks experience to life—for both our partners and customers. This is a hands-on, high-impact role focused on strengthening capability, fostering belonging, and ensuring we deliver a safe, respectful, and high-performing workplace Partner Experience, Employee Relations & Coaching * Lead complex employee relations matters with care, integrity, and a partner-first mindset * Coach and support leaders to confidently and respectfully manage people matters * Build leader capability in performance conversations, feedback, and creating inclusive team environments * Ensure all ER practices and documentation are fair, consistent, and aligned to our values * Partner with external IR specialists when needed to ensure best practice and manage risk Capability & Learning * Identify opportunities to strengthen leader capability and partner e
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