Davy

Financial Services

PensionsOperationsSpecialist

Dublin, Ireland
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Pensions Operations Specialist at Davy. Skills: end-to-end pension transfer process management, accuracy, efficiency, compliance, documentation, tracking transfer requests, management information (MI) reporting, stakeholder coordination, issue resolution, process improvement. Manage the end-to-end pension transfer process from a front-office perspective. Gather pension schedule information”

What You'll Achieve.

ensuring accuracy, efficiency, and compliance; MI to support business decisions; timely transfer of assets into Davy and a smooth client experience; smooth transfer execution; minimize delays

Industry & Context.

Financial Services
Problems you'll solve

Escalate issues promptly and propose solutions to minimize delays

Eligibility Requirements

Appointment to this role is subject to the candidate's eligibility to work in Ireland

What They're Looking For.

Must Have

understanding of pension transfer processes and regulatory requirements, Proactive and commercially minded ensuring timely transfer of assets into Davy and a smooth client experience, communication skills with both clients and internal stakeholders, Excellent organizational and time management skills, Proficiency in MS Office and knowledge of pension administration, Detail-oriented with a focus on accuracy and compliance, Ability to improve processes where needed, communication skills for stakeholder engagement, Ability to work under pressure and manage multiple priorities

Nice to Have

QFA or relevant pension qualification preferred

What You'll Do.

Manage the end-to-end pension transfer process from a front-office perspective

Gather pension schedule information

Liaise with advisers to ensure transfer is in best interest of client

Issue transfer paperwork to advisors and collect same for further transmission to external providers

Chase and provide weekly updates to advisers on status

Pass file to Pension Operations Team once all paperwork and requirements are met

Review instructions received for pension transfer out

Liaise with adviser and IA if in specie requested

Work with IA and advisor if assets need to be liquidated

Ensure pro rata fees are charged on accounts before transferring out

Keep client informed of process

any requirements and potential timeline

Prepare transfer packs and ensure all documentation is complete and compliant

Draft templates for client signatures and coordinate with advisers for timely execution

Maintain accurate records of all transfer requests and monitor progress to completion

Provide MI to management on Pension transfer Funds Under Management (FUM) in pipeline

Provide MI to management on Transfer turnaround times and process efficiency

Ensure all transfers adhere to regulatory requirements and internal policies

Conduct quality checks on documentation and data accuracy

How You'll Work.

Team & Collaboration

working closely with advisers and CSEs in relation to documentation; Liaise with advisers, operations teams, and external providers to resolve queries and ensure smooth transfer execution; Work with IA and advisor if assets need to be liquidated; Work closely with pensions technical team and Client suitability team to ensure consistency of advice on pension transfers

Communication Scope

communication skills with both clients and internal stakeholders; communication skills for stakeholder engagement

Full Job Description

**About us** At Davy, it’s the unique talents of all our people that have been the foundations of our success for 100 years. As we continue to grow, so do you. Because you are not just part of our team – you are a key player in shaping our future. **At Davy, you are the difference. ** Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors. Our culture is shaped around three values, which are at the heart of everything we do: client success, one Davy, and building a proud legacy. Sharing the same goals, we work together to deliver exceptional outcomes for our clients. As part of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally. **Requirements** **About the role ** An exciting opportunity has opened up in as a Pensions Operations Specialist in our Private Clients division. The Pensions Operations Specialist will manage the end-to-end pension transfer process from a front-office perspective, ensuring accuracy, efficiency, and compliance. This role involves preparing working closely with advisers and CSEs in relation to documentation, tracking transfer requests, and providing management information (MI) to support business decisions. In the role, the successful candidate will: _Transfer Process Ownership:_ **Manage pension transfer-in (FO)** * On receipt of signed information mandate, gather pension schedule, to include information on fees, bonus, penalties and underlying investments if available. * Liaise with advisers to ensure transfer is in best interest of client. * Issue transfer paperwork to advisors and collect same for further transmission to external providers. At the same time, query if PAO exists. * Chase and provide weekly updates to advisers on status, even if no progression

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