Ignite IT
Information Technology and Services
PegaDeveloperAnalyst
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“Pega Developer Analyst at Ignite IT. Skills: Pega development, Business operations, Process management, CRM support. Coordinate survey onboarding. Manage survey setup”
What You'll Achieve.
Improve efficiency; Improve customer experience; Improve business outcomes
Industry & Context.
Problem-solving skills; Troubleshoot data; Troubleshoot system issues
What They're Looking For.
Must Have
5+ years experience supporting business operations, 5+ years experience supporting CRM platforms, 5+ years experience supporting survey management programs, 5+ years experience supporting customer engagement initiatives, Experience managing complex business processes, Experience managing cross-functional projects, Experience creating reports, Experience creating dashboards, Experience creating operational metrics, Experience working in Agile environments, Experience working in fast-paced operational environments
Nice to Have
Familiarity with CRM, Familiarity with workflow systems
What You'll Do.
Coordinate survey onboarding
Manage survey configuration
Manage survey approvals
Manage survey rollover activities
Ensure survey programs launch accurately
Ensure survey programs launch on schedule
Support survey workflows
Support survey routing processes
Support service level agreements
Support respondent communications
Partner with stakeholders to identify improvements
Partner with stakeholders to implement improvements
Maintain survey configurations
Maintain user assignments
Maintain operational controls
Support CRM-driven initiatives
Monitor respondent experiences
Improve respondent experiences
Collaborate to resolve customer service issues
Collaborate to resolve operational challenges
Ensure business processes function effectively
Ensure business processes function efficiently
Ensure workflows function effectively
Ensure workflows function efficiently
Coordinate outreach campaigns
Coordinate communication efforts
Support email communication initiatives
Support SMS communication initiatives
Monitor campaign effectiveness
Assist with audience segmentation
Assist with communication strategies
Assist with campaign execution
Maintain knowledge articles
Maintain self-service content
Support search functionality
Support content organization
Improve information accessibility
Partner to ensure knowledge resources are current
Partner to ensure knowledge resources are accurate
Coordinate data management activities
Support data exchanges
Work with technical teams to troubleshoot data issues
Work with technical teams to troubleshoot system issues
Assist in testing system changes
Assist in validating system changes
Assist in testing system enhancements
Assist in validating system enhancements
Develop operational reports
Maintain operational reports
Develop performance metrics
Maintain performance metrics
Track survey activity
Track customer interactions
Track operational effectiveness
Track service delivery metrics
Provide recommendations to improve efficiency
Provide recommendations to improve customer experience
Provide recommendations to improve business outcomes
Prepare reports for leadership
Prepare presentations for leadership
Prepare reports for program stakeholders
Prepare presentations for program stakeholders
Monitor system performance
Monitor operational processes
Identify improvement opportunities
Coordinate issue resolution efforts
Support platform upgrades
Support process enhancements
Support modernization initiatives
Participate in Agile teams
Participate in continuous improvement efforts
How You'll Work.
Team & Collaboration
Cross-functional teams; Agile teams; Business stakeholders; Technical teams; Internal teams; Program stakeholders
Communication Scope
Customer communications; Leadership presentations
Process & Methodology
Agile, Cross-functional projects
Full Job Description
We are seeking an experienced Pega Developer Analyst to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is responsible for overseeing survey onboarding and rollover activities, managing customer communications, maintaining knowledge management resources, supporting operational reporting, and coordinating system integrations. The ideal candidate will have experience managing complex business processes, supporting CRM platforms, working with cross-functional teams, and driving operational improvements. While familiarity with CRM and workflow systems is beneficial, this role is focused primarily on business operations, process management, system administration, and stakeholder support rather than hands-on application development. **Key Responsibilities** Survey Operations & Program Management * Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. * Ensure survey programs are launched accurately and on schedule. * Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. * Partner with business stakeholders to identify and implement process improvements related to survey operations. * Maintain survey-related configurations, user assignments, and operational controls. Customer Engagement & Respondent Services * Support CRM-driven customer engagement and respondent service initiatives. * Monitor and improve respondent experiences across communication channels. * Collaborate with internal teams to resolve customer service issues and operational challenges. * Ensure business processes and workflows are functioning effectively and efficiently. Marketing Campaign Support * Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. * Support email and SMS communication initiatives and monitor campaign effectiveness. * Assist with audience
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