MyOutDesk
Technology
PE-CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“PE - Customer Service Representative at MyOutDesk. Skills: Customer service, Call center operations, Administrative support. Manage high volume inbound calls. Manage high volume outbound calls”
What You'll Achieve.
Meet and exceed KPIs
Industry & Context.
What They're Looking For.
Must Have
3+ years customer service experience, 3+ years call center operations experience, 3+ years administrative support experience, Demonstrated long-term commitment, Experience working within North American business structures, Fluent English, Fluent Spanish, Proficiency in Microsoft 365, Comfort learning new operational software, KPI-Driven Mindset, Professional attitude, Reliability, Ability to work full-time in San Isidro office
What You'll Do.
Manage high volume inbound calls
Manage high volume outbound calls
Maintain professional voice
Ensure 100% task completion
Perform accurate data entry
Perform timely data entry
Provide clear updates
Provide actionable updates
Identify workflow gaps
How You'll Work.
Team & Collaboration
U.S.-based business clients; U.S. stakeholders; Executive team extension
Communication Scope
Professional verbal skills; Professional written skills; Clear updates; Actionable updates
Full Job Description
Are you a high-energy professional who thrives in fast-paced environments? We are looking for a **Customer Service Representative** to serve as a vital link between our company and our **U.S.-based business clients**. This is not a role for someone who wants to sit on the sidelines; we need a "proactive operator" who can manage a high volume of interactions, solve problems in real-time, and add tangible value to our daily operations. In this role, you will be expected to **make an impact from Day 1**. You will handle everything from high-volume call management to detailed data entry and operational follow-ups ### Key Responsibilities * **High-Volume Communication:** Manage a high volume of inbound and outbound calls with U.S. customers and partners, maintaining a polished and professional voice at all times. * **Operational Follow-Through:** Monitor tasks and requests to ensure every item is 100% completed, moving work across the finish line without constant supervision. * **Data Integrity:** Perform accurate and timely data entry into CRM and operational tracking tools to keep our business intelligence current. * **KPI Management:** Meet and exceed daily Key Performance Indicators (KPIs) related to response times, resolution rates, and quality standards. * U.S. Business Liaison: Act as a reliable extension of the executive team, providing clear and actionable updates to U.S.-based stakeholders. * **Process Improvement:** Identify gaps in current workflows and help create simple documentation or SOPs to improve consistency across the team. ### **Requirements** * **3+ years of experience in customer service, call center operations, or administrative support.** Demonstrated track record of **long-term commitment** and stability in previous roles. * **U.S. Ecosystem Experience:** Prior experience working within or for North American business structures is a must. * **Language:** Fluent English and Spanish (clear, professional verbal and written skills). * **Technical S
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