Company
Funeral Home
PCCandCrematoryAreaManager
“PCC and Crematory Area Manager. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Manage the daily operations of multiple locations. Short-term planning”
What You'll Achieve.
Exceeding client family expectations; Achieving annual operational goals; Increase employee engagement; Minimize turnover; Improve customer satisfaction index; Increase sales and market share
Industry & Context.
Resolves moderately complex provides resolution guidance to supervisors and empowering accountability
Work indoors and outdoors during all seasons and weather conditions, Exposure to various chemicals and fluids, Limited amount of local and/or multiple location traveling required, Professional Dress is required when in contact with families, Frequent, continuous periods of time standing, up 6 hours per day, Sitting continuously for many hours per day, up to 6 hours per day, Climbing stairs to access buildings frequently, Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, Ability to lift up to 50 lbs. to assist with moving bodies, Working beyond “standard” hours as the need arises, Travel up to 25%
What They're Looking For.
Must Have
High School Diploma or equivalent required, At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities, Funeral Home Management experience required, At least two (2) years’ experience managing people and effectively managing budgets and expense control required
Nice to Have
At least twelve (12) hours college courses in Finance & Accounting strongly preferred, Embalming Licensure may be required depending on state/provincial regulations & requirements.
What You'll Do.
Manage the daily operations of multiple locations
Operations management
Developing a professional and effective staff
Exceeding client family expectations
Develop annual business plan
Approve expenditures and invoices including overtime
Manage the day-to-day activities ensuring on-time exceeding client family expectations
and identify improvements
Resolves moderately complex provides resolution guidance to supervisors and empowering accountability
Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
Establishing location goals and priorities
processes and procedures
Manage frontline supervisor’s responsibilities
Effectively present and communicate Company and Market strategies
and goals to location staff
Collaborate with local Management for resource sharing
and business or operational enhancements
Work with Market Leadership and Corporate Departments on product
and technology needs and improvements
and grounds in a clean
and working order budgeting appropriately for repairs including equipment and furniture
and compliance standards are adhered
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
recommends pay increases
and career advancements
Discipline staff as writes development plans to close behavior or skill gaps
Collaborates with Human Resources throughout discipline
and termination processes
Recommends and discusses terminations with Market Leadership
Builds and expand brand and product awareness in order to increase sales and market share
Network with key community leaders to build business relationships
and support the community
Participate in community
or other organizations as a part of the local promotional efforts of the location and the Company
Develop and implement plans to improve customer satisfaction index and on-line community reviews
Other responsibilities as requested or assigned
May assist with arrangements
preparation of visitation and/or services
or transporting thus demonstrating leadership and teamwork
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborate with local Management for resource sharing, ideas, and business or operational enhancements; Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements; Collaborates with Human Resources throughout discipline, development, and termination processes; Recommends and discusses terminations with Market Leadership
Communication Scope
Effectively present and communicate Company and Market strategies, values, and goals to location staff; Professional interpersonal skills; Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Process & Methodology
Short-term planning, Develop annual business plan, Establishing location goals and priorities, Develop, communicate, and monitor goals, priorities, processes and procedures
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