Company
Funeral Home
PCCandCrematoriesManager
“PCC and Crematories Manager. Skills: Funeral Home Management, Operations, People Development. Manage daily operations. Develop annual business plan”
What You'll Achieve.
Exceed client family expectations; Achieve annual operational goals; Increase employee engagement; Minimize turnover; Increase sales; Increase market share; Improve customer satisfaction index; Improve on-line community reviews
Industry & Context.
Resolve complex issues; Root cause analysis
Work indoors and outdoors, Exposure to chemicals, Exposure to fluids, Limited travel, Professional Dress, Standing up to 6 hours, Sitting up to 6 hours, Climbing stairs, Manual dexterity, Lift up to 50 lbs, Working beyond standard hours, Travel up to 25%
What They're Looking For.
Must Have
High School Diploma or equivalent, Seven (7) years industry experience, Funeral Home Management experience, Two (2) years managing people, Effectively managing budgets, Expense control
Nice to Have
Twelve (12) hours college courses in Finance & Accounting, Embalming Licensure
What You'll Do.
Manage daily operations
Develop annual business plan
Develop annual budget
Monitor operational goals
Manage day-to-day activities
Identify improvements
Resolve complex issues
Provide resolution guidance
Assure compliance with regulations
Establish location goals
Establish location priorities
Communicate processes
Communicate procedures
Manage supervisor responsibilities
Manage supervisor expectations
Manage supervisor accountabilities
Present Company strategies
Communicate Company strategies
Present Market strategies
Communicate Market strategies
Present Company values
Communicate Company values
Present Market values
Communicate Market values
Present Company goals
Communicate Company goals
Communicate Market goals
Collaborate for resource sharing
Collaborate for ideas
Collaborate for business enhancements
Collaborate for operational enhancements
Work on product needs
Work on process needs
Work on technology needs
Work on product improvements
Work on process improvements
Work on technology improvements
Ensure safety standards
Ensure quality control standards
Ensure compliance standards
Develop a strong team
Develop a trusting team
Develop a reliable team
Understand team career aspirations
Provide assignments to develop skills
Provide assignments to close skill gaps
Address issues constructively
Provide tangible feedback
Provide appropriate feedback
Develop supervisor management style
Increase employee engagement
Monitor training requirements
Monitor licensing requirements
Recommend pay increases
Recommend special pays
Recommend career advancements
Write development plans
Collaborate with Human Resources
Recommend terminations
Build brand awareness
Expand brand awareness
Build product awareness
Expand product awareness
Increase market share
Network with community leaders
Build business relationships
Build community support
Develop plans to improve customer satisfaction
Implement plans to improve customer satisfaction
Develop plans to improve online reviews
Implement plans to improve online reviews
Assist with arrangements
Assist with preparation of visitation
Assist with preparation of services
Assist with transporting
How You'll Work.
Team & Collaboration
Local Management; Market Leadership; Corporate Departments; Human Resources
Communication Scope
Present strategies; Communicate strategies; Present values; Communicate values; Present goals; Communicate goals
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