Hewlett Packard Enterprise
IT Services
PCBESupportEngineer
Neural analysis suggests this role is
optimal for Expert candidates.
“PCBE Support Engineer at Hewlett Packard Enterprise. Skills: Technical Support, Problem Resolution, Customer Service. Resolve technical issues. Respond to service questions”
Industry & Context.
Advanced troubleshooting skills; Excellent analytical and problem solving skills; Ability to solve and document solutions
Onsite work expectation, Represent the company in a face to face customer location visit
What They're Looking For.
Must Have
First Level University degree, 5-7 years experience in relevant technologies and customer environments, Excellent verbal and written communication skills in language to be supported, Advanced troubleshooting skills in a technical environment, Excellent analytical and problem solving skills, Advanced Software and hardware knowledge of computing, storage and peripheral devices, Specific knowledge and training with the company's products, Knowledge of multiple product lines, Advanced proficiency with case management databases and tools, Superior customer service skills, Phone and remote support experience, E-support experience, knowledge and resolution ability, Ability to solve and document solutions for usage of other technicians and customers, Ability to take full ownership for resolution with escalated customers, Ability to lead technical action plans
Nice to Have
Relevant industry qualification where applicable, Ability to mentor new agents, Ability train peers on solutions, Lead or provide expertise to teams or projects, Highly Developed knowledge of more complex solutions
What You'll Do.
Resolve technical issues
Respond to service questions
Assist users to avoid problems
Articulate and explain resolutions
Represent company at customer visits
How You'll Work.
Team & Collaboration
Provide expertise to functional project teams; Participate in cross-functional initiatives; Lead or provide expertise to teams or projects
Communication Scope
Excellent verbal and written communication skills; Ability to articulate clearly
Process & Methodology
Lead technical action plans
Full Job Description
PCBE Support Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_Job Family Definition:_** Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. **_Management Level Definition:_** Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide ment
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