Hewlett Packard Enterprise
Services
PCBEEngineer
Neural analysis suggests this role is
optimal for Specialist candidates.
“PCBE Engineer at Hewlett Packard Enterprise. Skills: technical issues, customer-relations, ITIL, analytical, problem solving. Resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement”
Industry & Context.
Excellent analytical and problem solving skills.; Ability to solve and document solutions for usage of other technicians and customers.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
What They're Looking For.
Must Have
Vocational: apprenticeship/certification completion, Associate degree or equivalent experience, 3-5 years experience in relevant technologies and customer environments, Relevant industry qualification where applicable, Experience in troubleshooting in a technical environment, Software and hardware knowledge of computing, storage and peripheral devices, Advanced proficiency with case management databases and tools, Superior customer service skills, Phone and remote support, Ability to solve and document solutions for usage of other technicians and customers, Ability to mentor new agents, Ability to lead resolution activities with escalated customers, Ability to contribute to technical action plans, Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)
Nice to Have
BAS or equivalent experience preferred
What You'll Do.
Resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
and customer-relations questions on subjects such as features
and repairs on current and discontinued products
based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Review and may resolve complex business issues.
Add case resolution to KMS.
How You'll Work.
Team & Collaboration
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.; Partners frequently with the Sales Pursuit team.
Communication Scope
Excellent communication skills; Excellent verbal and written communication skills in language to be supported.
Process & Methodology
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
Full Job Description
PCBE Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_Job Family Definition:_** Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. **_Management Level Definition:_** Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. **_Responsibilities:_** * Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. * Respond to
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