Hewlett Packard Enterprise
PCBECOEEngineer
“PCBE COE Engineer at Hewlett Packard Enterprise. Skills: PCBE Solutions, Break-fix, Customer support. Provide exceptional customer support for HPE PCBE Solutions. Handle complex break-fix scenarios”
Industry & Context.
Excellent problem-solving skills; Diagnose and resolve complex technical issues; Handling complex break-fix scenarios; Fault isolation; Problem reproduction
Work on average 2 days per week from an HPE office
What They're Looking For.
Must Have
Bachelor's or Master's degree in computer science, information technology, or a related field, Excellent problem-solving skills, Effective communication skills, Ability to work effectively in a team environment, Familiarity with IT service management (ITSM) frameworks, Experience with incident, problem, and change management processes
Nice to Have
Good understanding of HPE Greenlake for Private Cloud Business Edition, HPE Greenlake platform, Data Service Cloud Console, Alletra MP B10000 Block storage configuration and troubleshooting, HPE Proliant servers breakfix knowledge, Aruba and M-series switches Configuration and Breakfix, Excellent knowledge on below platform components, VMware (vCenter, ESXi), Morpheus software, Morpheus Virtual Machines, Single Sign-on and IAM, Experience with cloud platforms such as AWS, Azure, Storage and CSI, Good knowledge and hands-on experience with at least two various Linux distributions like Ubuntu, RHEL, SLES, and Debian, Familiarity with clustering technologies (e. g. , Pacemaker) and VMware migration tools, NFS storage configuration and troubleshooting, Networking concepts (TCP/IP), Advanced knowledge of microservices and API, Networking troubleshooting skills including IPv4, load balancers, and proxies, Working knowledge of on-premises hypervisor technologies like VMware vSphere, OpenStack, or KVM, Knowledge and experience with Linux System Administration, package management, scheduling, boot procedures/troubleshooting, performance optimization, and networking concepts, IPV4, IPV6 + SLAAC
What You'll Do.
Provide exceptional customer support for HPE PCBE Solutions
Handle complex break-fix scenarios
Contribute to planning
Assume technical ownership of issues
Resolve complex problems in enterprise and mission-critical customers
Assess technical issues and business impact
Manage technical communication with customers and stakeholders
Provide leadership in complex technical problem management
Identify and resolve customer issues
Provide technical support for Morpheus virtualization software
Troubleshoot and optimize PCBE and infrastructure
Manage escalation and elevation
How You'll Work.
Team & Collaboration
Work with various HPE Engineering teams; Collaborate with end customers; Work with HPE remote and field support staff; Coordinate efforts with other teams
Communication Scope
Effective communication skills; Manage technical communication with customers and other stakeholders
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