Link Solutions, Inc.
Information Technology
PCSupportTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“PC Support Technician at Link Solutions, Inc.. Skills: PC Support, Hardware Support, Software Support, Network Support. Provide help desk information. Determine cause of issues”
Industry & Context.
Problem solver; Troubleshooter; Root cause analysis
Active secret clearance, On-call support, Relocation incentive
What They're Looking For.
Must Have
U. S. citizen with active secret clearance, IAT Level II Certification equivalent or higher, Two (2+) years in PC Support Technician role, Experience installing, configuring, troubleshooting PC/server hardware/software, Diagnosing network cable issues, Configuring network interfaces, Configuring internet connections, Proficient in help desk support, Identifying technical issues, Offering temporary solutions, Responding to user inquiries, Providing technical assistance on PC systems, Providing technical assistance on applications, Windows workstation systems administration training, Maintain CE certificate in MS Server 2016, Maintain CE certificate in Server 2019, Maintain CE certificate in Windows 10, Maintain CE certificate in Microsoft Modern Desktop
Nice to Have
Associate's Degree in Computer Science, Associate's Degree in Information Systems, Associate's Degree in related field, Proficiency with Microsoft Office products, Experience supporting Network Enterprise Center, Managing support tickets for TMD users, Experience working in DoD environment, Experience creating documentation for technical processes, Experience modifying documentation for technical procedures, Problem solver, Troubleshooter, Excellent communication skills (written), Excellent communication skills (oral), Excellent interpersonal skills, Excellent organizational skills, Attention to detail, Ability to prioritize tasks, Ability to manage multiple tasks
What You'll Do.
Provide help desk information
Determine cause of issues
Offer temporary solutions
Respond to user inquiries
Provide technical assistance on PC systems
Provide technical assistance on hardware
Provide technical assistance on software
Provide technical assistance on peripherals
Install PC/server hardware
Install PC/server software
Set up PC/server hardware
Set up PC/server software
Relocate PC/server hardware
Relocate PC/server software
Configure PC/server hardware
Configure PC/server software
Troubleshoot PC/server hardware
Troubleshoot PC/server software
Support PC/server hardware
Support PC/server software
Perform tuning of operating systems
Enhance PC performance
Install network interfaces
Configure network interfaces
Install internet connections
Configure internet connections
Diagnose network cable problems
Diagnose network configuration problems
Coordinate support with NEC
Service support tickets
Implement standards for information systems
Design standards for information systems
Provide on-call support
How You'll Work.
Team & Collaboration
Network Services Supervisor; IT Manager
Communication Scope
Written communication; Oral communication
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team. * U.S. citizen with an active secret clearance * Non-remote (relocation incentive available) The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB). The PC Support Technician provides technical support to staff by installing, maintaining, and troubleshooting hardware, software, and peripherals, ensuring the seamless operation of our government IT systems. This position works directly with the Network Services Supervisor and IT Manager to ensure ACC technologies remain secure, functional, and up-to-date while also assisting with systems upgrades, documentation, and equipment deployment. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: * Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe. * Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and softwar
Applying for this PC Support Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Link Solutions, Inc.?
Real rants from real employees. Read before you apply.