Link Solutions, Inc.
Information Technology
PCSupportTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“PC Support Technician at Link Solutions, Inc.. Skills: PC Support, Hardware troubleshooting, Software troubleshooting, Network support. Provide help desk information. Determine cause of issues”
Industry & Context.
Problem solver; Troubleshooter; Resolving complex problems
US Citizen, Secret Clearance, Non-remote, On-call support
What They're Looking For.
Must Have
US citizen, Secret Clearance required, 2+ years PC Support Technician role, Experience installing/configuring/troubleshooting PC/server hardware/software, Diagnosing network cable issues, Configuring network interfaces/internet connections, Providing help desk support, Responding to user inquiries, Windows workstation systems administration training, Maintain CE certificate in MS Server 2016/Server 2019/Windows 10/Microsoft Modern Desktop
Nice to Have
Associate's Degree in Computer Science/Information Systems, Proficiency with Microsoft Office products, Experience supporting Network Enterprise Center, Managing support tickets for TMD users, Experience in DoD environment, Creating/modifying technical process documentation, Problem solver and troubleshooter, Self-starter requiring minimal supervision, Excellent communication skills, Excellent organizational skills, Attention to detail, Ability to prioritize/manage multiple tasks
What You'll Do.
Provide help desk information
Determine cause of issues
Offer temporary solutions
Respond to user inquiries
Provide technical assistance
Install PC/server hardware/software
Set up PC/server hardware/software
Relocate PC/server hardware/software
Configure PC/server hardware/software
Troubleshoot PC/server hardware/software
Support PC/server hardware/software
Perform tuning of operating systems
Enhance PC performance
Install network interfaces
Configure network interfaces
Install internet connections
Configure internet connections
Diagnose network cable problems
Coordinate support with NEC
Service support tickets
Implement standards for information systems
Design standards for information systems
Provide on-call support
How You'll Work.
Team & Collaboration
Coordinate support with NEC
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth. The PC Support Technician will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: * Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe. * Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications. * Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software. * Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance. * Install and con
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