Link Solutions, Inc.
Information Technology
PCSupportTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“PC Support Technician at Link Solutions, Inc.. Skills: PC Support, Hardware and Software Support, Network Troubleshooting, Help Desk Support. Provide help desk information and determine the cause of the offer temporary solutions if the problem cannot be resolved within an appropriate timeframe. Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications”
What You'll Achieve.
ensuring the seamless operation of our government IT systems; safeguarding our national security
Industry & Context.
determine the cause of the offer temporary solutions if the problem cannot be resolved within an appropriate timeframe; A problem solver and troubleshooter who thrives in resolving complex problems
Must be a US Citizen, Secret Clearance required, Non-remote, Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions
What They're Looking For.
Must Have
US Citizen, Secret Clearance required, Two (2+) years in a PC Support Technician role or relevant field, Experience installing, configuring, troubleshooting, and supporting PC/server hardware and software, Experienced in diagnosing network cable issues and configuring network interfaces and internet connections, Proficient in providing help desk support, identifying technical issues, and offering temporary solutions, Capable of responding to user inquiries and providing technical assistance on PC systems and applications, Windows workstation systems administration training, Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop
Nice to Have
Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts, Proficiency with Microsoft Office products, Experience supporting a Network Enterprise Center and managing support tickets for TMD users, Experience working in a Department of Defense (DoD) environment, Experience creating and modifying documentation for technical processes and procedures, A problem solver and troubleshooter who thrives in resolving complex problems, self-starter requiring minimal supervision, Excellent communication skills (written and oral) and interpersonal skills, Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
What You'll Do.
Provide help desk information and determine the cause of the offer temporary solutions if the problem cannot be resolved within an appropriate timeframe
Responds to user inquiries and requests and provides technical assistance on PC systems
related hardware and software
and standard applications
and support PC/server hardware and software
Configure software configure and perform tuning of operating systems to enhance PC performance
Install and configure network interfaces and internet connections
Diagnose network cable and configuration problems
Coordinate support with the local Network Enterprise Center
Services support tickets for Training Management Directorate (TMD) users
Implement and design an organization-wide set of standards for future and existing information systems
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions
How You'll Work.
Team & Collaboration
Coordinate support with the local Network Enterprise Center
Communication Scope
Excellent communication skills (written and oral); interpersonal skills
Process & Methodology
ability to prioritize and manage multiple tasks
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth. The PC Support Technician will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: * Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe. * Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications. * Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software. * Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance. * Install and con
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