Northrop Grumman
PCNetworkSupportTechnician2SecretThirdShift
“PC Network Support Technician 2 - Secret - Third Shift at Northrop Grumman. Skills: PC Network Support, Information system lifecycle activities, Troubleshooting, Customer support. Support information system lifecycle activities. Create and manage tickets for all support incidents”
What You'll Achieve.
Establishes and maintains high levels of customer satisfaction according to defined objectives; Ensure timely updates, accurate documentation, and compliance to resolve tickets within established guidelines; Operations resume with minimal disruption
Industry & Context.
Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records; Resolves technical problems
Secret clearance required for start, Secret clearance type, Travel: Yes, 10% of the Time, Third Shift, Occasional coverage on weekends as needed, Work on-site, full-time, Ability to lift and move equipment up to 50 pounds
What They're Looking For.
Must Have
High school diploma (or equivalent) and 2 years of relevant experience OR Associate’s degree and 0 years of relevant experience, Current US Government Secret level security clearance (at a minimum), Ability to obtain, and maintain, a DOD Top Secret level security clearance, Ability to obtain, and maintain, access to Special Programs, Active Security+ CE certification or higher, Experience in Microsoft Windows Desktop Operating Systems, Experience in Microsoft Office Product Suites, Experience in remote deployment methods
Nice to Have
Associate’s degree, 1 years of experience with IT related hardware in a classified environment, Active Top Secret, TS/SCI, SAP/SAR access, or Polygraph, Proficiency in remote administration and troubleshooting of desktop PCs, Familiarity with Active Directory, creating user and computer accounts, Operating System Cross-platform awareness ((i. e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.), Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure), Familiarity with ticketing systems (ServiceNow, JIRA)
What You'll Do.
Support information system lifecycle activities
Create and manage tickets for all support incidents
Review trouble ticket queue
Perform relocation of workstations and associated equipment
Install and configure equipment
Provide basic diagnostics
isolate and analyze problems
Resolve technical problems
Answer queries by telephone
Create and unlock user/computer accounts
Perform password resets
Assist with paperwork and tasks to meet security requirements
Maintain accurate inventory records
Participate in new installations
testing and special projects
How You'll Work.
Team & Collaboration
Collaborates with Security to resolve classified data spillage incidents; Raises issues that require senior level attention or involvement
Communication Scope
Good communication skills; Energetic approach; Patience with customers
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