PayrollWorkdaySystemsLead

# **Primary Location** VIC - Melbourne - 655 Collins St # **Job Description Summary** At ServiceStream, we’re transforming how our people experience technology - and this role is at the heart of that journey. As our Payroll Workday System Lead, you won’t just manage systems - you’ll shape how our organisation connects, operates and grows through innovative HR technology. This is a high-impact, national role where you’ll take ownership of our Workday environment, champion data-driven decision-making, and drive continuous improvement across our people systems. You’ll partner with stakeholders across the business, lead system enhancements, and empower our People & Experience team to unlock the full potential of our platforms. If you thrive on solving complex problems, leading from the front, and making a tangible difference to employee experience at scale, this is your opportunity to step into a role where your expertise truly matters. Reporting Line: Business Integration Manager Location: Melbourne (hybrid working arrangements supported) Working rights: AU Citizenship is required. Role type: Initial 6-month contract with potential to extend. # **About the Role** **Reporting Line** : Business Integration Manager **Location** : Melbourne (hybrid working arrangements supported) **Working rights** : AU Citizenship is required. **Role type** : Initial 6-month contract with potential to extend. **Key Responsibilities** _System Support & Leadership_ * Provide expert support, training, and guidance on people systems (Workday, Rewards Gateway, etc.) * Manage Workday master data in line with governance frameworks * Oversee ticket management, ensuring timely resolution within SLAs * Troubleshoot system issues, perform root cause analysis, and implement solutions * Collaborate with internal teams (P&E, Payroll, IT) and external vendors * Develop system documentation, process flows, and user guides * Lead and support team performance, identifying development opportunities _System