John Hancock Retirement
Financial Services
PayrollSetupSpecialist
“Payroll Set-up Specialist at John Hancock Retirement. Skills: Payroll setup, Vendor management, Data analysis. Manage onboarding of payroll process. Manage payroll vendors”
Industry & Context.
Drive solutions to address root causes; Creative thinker who proactively suggests improvements
What They're Looking For.
Must Have
Minimum 2 years of industry experience, Post-secondary education, High level of accuracy, Attention to detail, Organizational and time management, Prioritize work requests, Multi-task in a fast-paced, changing environment, Proficiency with Microsoft Office Suite, Ability to think and work independently, Ability to work collaboratively within a team, Thorough understanding of Transfer Agent policies and procedures, Excellent verbal and written communication skills
Nice to Have
Team player with good working relationships across the Business Unit and onshore counterparts, Willing to be trained virtually, Adaptive to change, Attentive to detail, Creative thinker who proactively suggests improvements, Able to work with minimal supervision, Maintain consistent performance, Demonstrates reliable attendance, Ability to speak up and communicate effectively
What You'll Do.
Manage onboarding of payroll process
Manage payroll vendors
Manage payroll interfaces
Support finalization of payrolls
Transition payrolls to online tool
Act as key point of contact
Manage sensitive client information
Collaborate with external partners
Monitor incoming files
Follow up on missing data
Support census validation
Build payroll knowledge
Ensure smooth handoffs
Explain data and technical issues
Track and report on implementations
Drive solutions to address root causes
Provide backup to teammates
Offer clear communication and direction
How You'll Work.
Team & Collaboration
Collaborate with external partners (Payroll Vendors, Payroll Aggregators, TPAs, etc.); Partner with stakeholders to build payroll knowledge; Ensure smooth handoffs; Clearly explain data and technical issues to various audiences; Provide backup to teammates; Offer clear communication and direction to internal and external contacts; Work collaboratively within a team; Good working relationships across the Business Unit and onshore counterparts
Communication Scope
Excellent verbal and written communication skills; Clearly explain data and technical issues to various audiences; Offer clear communication and direction to internal and external contacts; Ability to speak up and communicate effectively
Process & Methodology
Track and report on implementations and challenges, Drive solutions to address root causes
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