Manulife
PayrollImplementationConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payroll Implementation Consultant at Manulife. Skills: Payroll Implementation, Client Relationship Management, Project Management, Stakeholder Management, Technical Requirements Translation. Oversee and coordinate payroll changes and implementations tailored to client needs, ensuring smooth transitions and minimal disruptions.. Gather detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states, provide expert guidance on payr”
What You'll Achieve.
Ensuring seamless transitions; Delivering on initiatives; Provide a consistent, powerful member and client experience; Deliver outstanding results to clients and members; Focus on satisfaction and success
Industry & Context.
Identify and resolve root cause issues related to system investigations, data flows, and information management.; Analytical and problem-solving skills
What They're Looking For.
Must Have
Previous experience administrating benefits or implementing payroll for medium to large organizations., Formal training or equivalent work experience in project management, business analysis and methodologies (such as Lean Six Sigma) to manage projects efficiently., Capability to identify and resolve root cause issues related to system investigations, data flows, and information management., Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success., Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating analytical and problem-solving skills, and proficient use of Office 365., Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.
Nice to Have
In-depth knowledge of group benefits and AdminAdvantage is an asset, enhancing the ability to manage payroll-related benefits., Proven ability to collaborate and negotiate with diverse global stakeholders who have competing priorities, maintaining composure and performing effectively during challenging interactions., Expertise in using tools like Office Suite (specifically Excel, Teams), SQL, Jira, and Confluence to manage data, track project progress, and collaborate with team members efficiently., Bilingualism (English and French) is an asset., Proficiency in both languages will be required to support clients from various provinces outside of Quebec.
What You'll Do.
Oversee and coordinate payroll changes and implementations tailored to client needs
ensuring smooth transitions and minimal disruptions.
Gather detailed requirements from stakeholders
including a diverse portfolio of clients
analyze the impact on current and future states
provide expert guidance on payroll-related changes and verify the integrity of files from early development through to post production.
Build and maintain relationships with clients and payroll vendors
establish clear payroll processes
create requirements documentation
and consult on the file quality.
Convert client requests into clear
actionable technical requirements supporting both internal user-acceptance as well as client testing and implementation.
Actively participate in internal and external payroll project team meetings. Contribute insights to ensure alignment with project goals while advocating for client experience.
Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.
How You'll Work.
Team & Collaboration
Cross-functional coordination; Build and maintain relationships with clients and payroll vendors; Actively participate in internal and external payroll project team meetings; Contribute insights to ensure alignment with project goals; Collaborate and negotiate with diverse global stakeholders
Communication Scope
Client-facing role; Provide expert technical guidance; Build and maintain relationships with clients and vendors; Establish clear payroll processes; Create requirements documentation; Consult on file quality; Translate client needs into clear, actionable technical requirements; Advocate for client experience; Collaborate and negotiate with diverse global stakeholders
Process & Methodology
Formal training or equivalent work experience in project management, business analysis and methodologies (such as Lean Six Sigma) to manage projects efficiently., Oversee and coordinate payroll changes and implementations, Manage projects efficiently, Guide clients through the project lifecycle
Full Job Description
Plan Sponsor Administration is looking for a Payroll Implementation Consultant to join our AdminAdvantage Administration team. The payroll team implements customized payroll solutions for a variety of clients. The Payroll Implementation Consultant is responsible for overseeing client-specific payroll needs and implementations, ensuring seamless transitions, and providing expert technical guidance on payroll-related changes while building strong relationships with clients and vendors. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment. The AdminAdvantage PAD and Payroll Team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members. If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! **Position Responsibilities:** * **Manage Payroll Changes/Implementations:** Client-facing role to oversee and coordinate payroll changes and implementations tailored to client needs, ensuring smooth transitions and minimal disruptions. * **Subject Matter Expert:** Gather detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states, provide expert guidance on payroll-related changes and verify the integrity of files from early development through to post production. * **Client and Vendor Relationships:**
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