Us And Help Shape The Future Of Aerospace
aerospace and defence
PayrollAdministrator
“Payroll Administrator at Us And Help Shape The Future Of Aerospace. Skills: Payroll, HR Services. Utilise the payroll system SAP and the HR system Workday to process transactions and troubleshoot issues and queries.. Process employee applications and provide guidance in line with company policies”
What You'll Achieve.
operating to agreed targets, SLAs
Industry & Context.
good problem-solving skills
What They're Looking For.
Must Have
Prior relevant experience working within Payroll is essential, comfortable working in a fast-paced customer service environment, operating to agreed targets, SLAs and able to deliver great customer service to a wide range of employees, from shop floor to executive levels, Ability to multi-task and proactively prioritise work to meet competing demands, Be proactive, professional and maintain high levels of confidentiality, communication skills (written and oral) and ability to verbally coach customers over the phone or on MS Teams, analytical abilities with attention to detail and good problem-solving skills, Ability to work independently and enjoy working under pressure, Excel skills – ability to manipulate data and run Vlookups, formulas, etc.
Nice to Have
IT skills, including Workday, SAP, and ServiceNow experience (desirable), CIPP level 3 (or equivalent) qualified (desirable)
What You'll Do.
Utilise the payroll system SAP and the HR system Workday to process transactions and troubleshoot issues and queries.
Process employee applications and provide guidance in line with company policies
Undertake a range of HR administration duties including generating employee correspondence
data audits and updating employee files
ensuring high levels of data accuracy are maintained throughout
Deliver high quality customer service whilst managing employee cases across the business
across multiple communication channels including email
phone and our online portal
Adhere to established Payroll and HR processes
company guidelines and regulations to resolve simple customer queries
Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimisation activities
You will provide first-line Payroll support to employees and managers including providing HR policy and process advice across the employee lifecycle and assisting employees with payslip queries.
You will use our CRM system ServiceNow to proactively administer cases
manage customer expectations and adhere to SLAs
Understand and be compliant with the corporate data protection and confidentiality policies
Act as an advocate for People Services within the business and encourage adoption
How You'll Work.
Team & Collaboration
effective collaboration with others; Act as an advocate for People Services within the business and encourage adoption
Communication Scope
communication skills (written and oral); ability to verbally coach customers over the phone or on MS Teams
Applying for this Payroll Administrator role?
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