REPAY
financial technology
PaymentsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Payments Specialist at REPAY. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, payment processing. Enroll vendors. Process and research payments”
What You'll Achieve.
Successfully work pending vendor enrollments within required timeframe; Complete client inquiries via email within one business day; ensure client’s invoice payments are worked within service level agreements; meeting established goals and deadlines in a fast-paced environment
Industry & Context.
research payments; Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business and growth
This role will work onsite in our Utah office., Willingness to work OT as requested by management during new growth or onboarding period, This position is not eligible for hire in California., Additionally, we are not able to sponsor visas.
What They're Looking For.
Must Have
1 - 2 years of experience working in customer service, customer support, sales, lead generation, or collections is required (for non-college graduates), General skillset to perform/navigate on minimum of 50 WPM, Experience with Excel
Nice to Have
Some previous experience in customer service is strongly preferred, New college graduates do not need prior experience, though any role in customer support, retail, or similar role would be strongly preferred, Experience with Salesforce is preferred
What You'll Do.
Process and research payments
Successfully work pending vendor enrollments within required timeframe
Process electronic payments on behalf of our clients via phone calls and/or web portals
Update vendor records into various payment options: virtual card
Assist vendors to ensure payments are processed within designated guidelines
Actively review and monitor outstanding payments issued to vendors
Complete client inquiries via email within one business day
Assist fellow employees with workload to ensure client’s invoice payments are worked within service level agreements
How You'll Work.
Team & Collaboration
cross-functional coordination; Assist fellow employees with workload to ensure client’s invoice payments are worked within service level agreements
Communication Scope
effective verbal and written communication skills
Full Job Description
ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. **ABOUT THE ROLE** We are looking for an entry level Payments Specialist to join our growing team. REPAY is looking for someone who will enroll vendors, process and research payments, among a variety of other tasks. This role will work onsite in our Utah office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in. **RESPONSIBILITIES** * Successfully work pending vendor enrollments within required timeframe * Process electronic payments on behalf of our clients via phone calls and/or web portals * Update vendor records into various payment options: virtual card, ACH or check * Assist vendors to ensure payments are processed within designated guidelines * Actively review and monitor outstanding payments issued to vendors * Complete client inquiries via email within one business day * Assist fellow employees with workload to ensure client’s invoice payments are worked within service level agreements * Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business and g
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