Base
energy
Payments&RiskSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payments & Risk Specialist at Base. Skills: Payments, Risk, Member experience. Enforce non-payments. Reach out to delinquent members”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
2+ years of experience in payments and risk, Customer-facing experience in support, organizational and process management skills, high attention to detail, Excellent written and verbal communication skills, Proficiency using data management tools, Proficiency using spreadsheets, Proficiency using CRM systems, Problem-solving mindset
Nice to Have
experience in energy, utilities, or a similar consumer industry
What You'll Do.
Reach out to delinquent members
Respond to member inquiries
Take action on credit and identity checks
Build process and structure for new workflows
Offer alternate payment plans
Make exceptions for extenuating circumstances
Comply with all regulatory requirements
Troubleshoot and send bills
Migrate from spreadsheets to scalable systems
How You'll Work.
Team & Collaboration
Member Experience team
Communication Scope
Written communication; Verbal communication
Full Job Description
ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As part of our Member Experience team, you’ll ensure our members receive and pay their bills in a timely manner - and enforce our collections process if they don’t. You’ll review credit and identity verification results to ensure accurate and compliant customer approvals. Effective communication and detailed process management are key for you to mitigate company risk while delivering an excellent experience for our members. What You’ll Do - Payment Collection: Enforce non-payments and reach out to delinquent members via call, text, and email to help them remain in good standing. - Payment Support: Respond to member inquiries regarding their payment failures or issues. - Fraud Prevention & Credit Quality: Take action on results and responses from credit and identity checks, and help build the process and structure for these new workflows from the ground up. - Data Entry: Maintain accurate, detailed records of delinquent or declined members and their statuses. - Exception Management: Use sound judgment and empathy to offer alternate payment plans and make exceptions for extenuating circumstances. - Policy Compliance: Ensure you comply with all regulatory requirements as you manage our payments and risk tasks. - Bill Generation: Manually troubleshoot and send bills that failed to send automatically. - Improve Systems: Help us migrate from spreadsheets to more scalable, reliable, and automated systems. What You'll Bring - 2+ years of experience in payments and risk - ideally within energy, utilities, or a similar consumer industry. - Customer-facing experience in support
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