Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, consumerpayments
PaymentsProgramManager,CreditProducts,NAPPBusinessOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Payments Program Manager, Credit Products, NAPP Business Operations at Amazon.com Services LLC. Skills: Program management, Process improvement, Stakeholder management. Manage operational relationships with third party partners. Manage operational relationships with internal customers”
What You'll Achieve.
Drive operational excellence; Push excellence for mutual customers; Drive world-class customer experience; Identify points of friction; Advocate for customer experience improvement projects; Increase productivity
Industry & Context.
Root cause analysis; Issue resolution; Data-driven decision making
What They're Looking For.
Must Have
3+ years program or project management experience, 3+ years defining and implementing process improvement initiatives using data and metrics, Experience using data and metrics to determine and drive improvements, Experience working cross functionally with tech and non-tech teams, Knowledge of general AI tools
Nice to Have
3+ years driving end to end delivery, Communicating results to senior leadership, 3+ years driving process improvements, Experience in stakeholder management, Dealing with multiple stakeholders at varied levels of the organization, Experience building processes, Project management, Experience building schedules, Experience in the banking or payments industry
What You'll Do.
Manage operational relationships with third party partners
Manage operational relationships with internal customers
Hold partners accountable for performance
Hold partners accountable for contractual commitments
Recommend projects to improve customer pain points
Ground projects with data and financial justification
Contribute to drive projects to improve customer pain
Identify operational gaps in new offerings
Propose operational requirements for new projects
Resolve customer impacting issues with technology teams
Resolve customer impacting issues with business teams
Interface with business customers
Interface with technical customers
Produce data-driven partnering
Support new payment products post launch
Support new payment functionality post launch
Develop metrics for assessing performance
Develop metrics for assessing trends
Dive deep in all areas of credit card
Demonstrate significant annual efficiency improvements
Leverage GenAI for creating solutions
Leverage GenAI for creating tools
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal clients; Third party partners; Business teams; Technical teams
Communication Scope
Communicating results
Process & Methodology
Program management, Project management
Full Job Description
Are you passionate about customer experience? Can you help drive partner performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Would you excel at representing Amazon externally? Payments Business Operations team manages relationships with 20+ payment partners, including co-branded credit cards, private label cards, shop with points, Installments etc. I NA. The Payments Business Operations team supports the larger payments platform working closely with product management, software development and technical operations. Locally, Payments Business Operations team works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners, processors and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements. Additionally, this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first! The Payments Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support US-based external credit card partners to push excellence and a world-class customer experience for mutual customers in NA. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. You must have strong program management background with proven experience influencing cross—functional teams, manage and deliver on competing priorities, while earning trust from your peers and teams internal and external to Amazon. This role is required to serve as a hands-on analyst, resolving escalations, gathering data and supp
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