Exness
PaymentsOperationsSpecialist(MU)
Neural analysis suggests this role is
optimal for Entry candidates.
“Payments Operations Specialist (MU) at Exness. Skills: Payment operations, Transaction processing, Client support. Process withdrawals (pendings). Support customer queries”
What You'll Achieve.
Maintain a controlled and trustworthy payment environment; Enhance clients’ overall experience
Industry & Context.
Problem-solving skills; Analytical skills; Troubleshooting procedures
Flexibility to work shifts (morning, evening, night) and weekends, Ability to work on public holidays
What They're Looking For.
Must Have
Proficiency in English (oral and written), Flexibility to work shifts (morning, evening, night) and weekends as per schedule, Ability to work on public holidays (with compensation in leave days)
Nice to Have
Experience in payment operations, financial services, or transaction processing
What You'll Do.
Process withdrawals (pendings)
Support customer queries
Resolve issues related to transaction processing
Take action in case of PSP downtime
Assist PSPs by providing information
Act as main point of contact for PSPs
Collaborate with relevant departments
Analyse data to identify irregular client activity
Collate information to identify system faults
Work with internal teams to enhance efficiency
Contribute to maintaining secure operations
How You'll Work.
Team & Collaboration
Collaborate with relevant departments; Work with internal teams
Communication Scope
English (oral and written); Interpersonal skills
Full Job Description
At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters The Payments Operations Specialist at Exness ensures the smooth and secure execution of client payment transactions within the company’s financial ecosystem. The role focuses on monitoring, processing, and troubleshooting client deposits and withdrawals while identifying potential abuse or fraud. Its main goal is to maintain a controlled and trustworthy payment environment that enhances clients’ overall experience with Exness. What you'll actually do Process withdrawals (pendings) – top priority task (at least 50% of work time). Support customer queries through the case management system related to deposits and withdrawals. Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures. Take relevant action in case of PSP downtime or unscheduled maintenance (e.g., turning off or switching provider). Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigations on their side Act as the main point of contact for existing PSPs and communicate with them through various channels (phone, email, chat). Collaborate with relevant departments to follow up and close payment-related cases. Analyse data to identify irregular client activity patterns and abnormal behavior. Collate information to identify potential system faults and prevent abuse issues. Work with internal teams to enhance operational efficiency and payment processes. Contribute to maintaini
Applying for this Payments Operations Specialist (MU) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Exness?
Real rants from real employees. Read before you apply.