Cardless

Operations

PaymentsOperationsManager,Strategy&Delivery

$150–180k San Francisco, California, United States FULL TIME Remote Friendly
The Brief

“Payments Operations Manager, Strategy & Delivery at Cardless. Skills: Payments Operations, Strategy, Delivery. Scale Operational Infrastructure. Drive Operational Excellence Through Automation & Tooling”

What You'll Achieve.

improve how our payments operations scale; shape how Cardless supports millions of cardholders; improve monitoring, exception management, and visibility while reducing manual work and elevating the overall customer experience

Industry & Context.

Operations
Problems you'll solve

untangling operational problems; analytical skills and comfort using data to investigate issues, drive decisions, and measure impact

What They're Looking For.

Must Have

5+ years of experience in strategy & operations, business operations, payments, fintech, consulting, or other operationally intensive environments, Experience managing complex cross-functional initiatives and improving operational processes or systems, analytical skills and comfort using data to investigate issues, drive decisions, and measure impact, Experience working with operational tooling, automation, or systems improvement initiatives, Ability to operate effectively in fast-moving, ambiguous environments, communication and stakeholder management skills

Nice to Have

Experience in payments, card operations, fintech, or banking infrastructure is a plus, Familiarity with card networks, processors, or payment workflows is helpful but not required

What You'll Do.

Scale Operational Infrastructure

Drive Operational Excellence Through Automation & Tooling

Build Cross-Functional Systems

How You'll Work.

Team & Collaboration

Work cross-functionally with Product, Engineering, Finance, Compliance, Fraud, and external partners (processors, issuing banks, and networks); Partner across Ops, Product, Engineering, Compliance, Fraud, and external vendors

Communication Scope

communication and stakeholder management skills

Process & Methodology

managing complex cross-functional initiatives

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