Cardless
Operations
PaymentsOperationsManager,Strategy&Delivery
Neural analysis suggests this role is
optimal for Mid candidates.
“Payments Operations Manager, Strategy & Delivery at Cardless. Skills: Payments Operations, Strategy, Delivery. Scale Operational Infrastructure. Drive Operational Excellence Through Automation & Tooling”
What You'll Achieve.
improve how our payments operations scale; shape how Cardless supports millions of cardholders; improve monitoring, exception management, and visibility while reducing manual work and elevating the overall customer experience
Industry & Context.
untangling operational problems; analytical skills and comfort using data to investigate issues, drive decisions, and measure impact
What They're Looking For.
Must Have
5+ years of experience in strategy & operations, business operations, payments, fintech, consulting, or other operationally intensive environments, Experience managing complex cross-functional initiatives and improving operational processes or systems, analytical skills and comfort using data to investigate issues, drive decisions, and measure impact, Experience working with operational tooling, automation, or systems improvement initiatives, Ability to operate effectively in fast-moving, ambiguous environments, communication and stakeholder management skills
Nice to Have
Experience in payments, card operations, fintech, or banking infrastructure is a plus, Familiarity with card networks, processors, or payment workflows is helpful but not required
What You'll Do.
Scale Operational Infrastructure
Drive Operational Excellence Through Automation & Tooling
Build Cross-Functional Systems
How You'll Work.
Team & Collaboration
Work cross-functionally with Product, Engineering, Finance, Compliance, Fraud, and external partners (processors, issuing banks, and networks); Partner across Ops, Product, Engineering, Compliance, Fraud, and external vendors
Communication Scope
communication and stakeholder management skills
Process & Methodology
managing complex cross-functional initiatives
Full Job Description
Cardless is a credit card and loyalty platform that helps consumer businesses engage their customers. We’ve launched over a dozen programs with partners like Coinbase, Bilt, and Qatar Airways, building technology that embeds credit card experiences directly into their products. Our mission is to power the next generation of credit card programs globally, enabling any consumer business to launch and scale a world-class program without building the infrastructure themselves. We value curiosity, humility, and ownership. We move fast and take responsibility for what we build. We’re headquartered in San Francisco and have raised ~$150M from investors including Spark Capital, American Express, and Activant Capital. THE JOB Cardless builds credit card programs that power some of the most beloved brands in the world. Behind every cardholder experience is an operational foundation that has to work reliably, efficiently, and at scale. We're hiring a Payments Operations Manager, Strategy & Delivery to help build and evolve that foundation as our programs grow. If you're the kind of person who is driven by complexity, loves untangling operational problems, and wants to leave a system better than you found it, this role was built for you. This is a high-impact IC role with real ownership. Operating across card operations, external partners, systems, tooling, and strategic initiatives. You'll work cross-functionally with Product, Engineering, Finance, Compliance, Fraud, and external partners (processors, issuing banks, and networks) to improve how our payments operations scale. From launching new programs to automating workflows and building operational infrastructure, you'll help shape how Cardless supports millions of cardholders. BEFORE YOU APPLY A few things worth knowing: - This is an IC role. You won’t have direct reports, but you’ll own high-impact initiatives and drive outcomes across teams and partners. - We work in the office 5 days a week. We know that’s a dealbreaker
Applying for this Payments Operations Manager, Strategy & Delivery role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Cardless?
Real rants from real employees. Read before you apply.