Stripe

PaymentsFraudInvestigator

Secaucus, New Jersey, United States
The Brief

“Payments Fraud Investigator at Stripe. Skills: Fraud investigation, Cross-functional projects, Stakeholder collaboration, Data analysis. Analyze high risk accounts. Identify fraudulent merchants”

What You'll Achieve.

Reducing fraud; Making it difficult and unprofitable for fraudsters; Enhance investigative processes and programs; Enhance fraud detection and prevention strategies at scale; Improve manual fraud decisioning; Enhance support experiences for users impacted by fraud decisions; Enabling healthy growth for the business; Improve overall outcomes

Industry & Context.

Problems you'll solve

Identify gaps in current systems, policies and strategies; Propose solutions for tactical challenges; Propose solutions for strategic challenges; Advocate for improvements

Eligibility Requirements

Ability to travel to vendor locations for up to 10% of the year

What They're Looking For.

Must Have

3+ years of experience conducting complex investigations, 1+ years of experience leading risk-related projects and initiatives, Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges, Proactive approach to challenging the status quo, User-centric perspective, Ability to travel to vendor locations for up to 10% of the year

Nice to Have

Experience in payments, e-commerce, social media, or fintech, mitigating digital/card-not-present fraud, Experience investigating and mitigating card testing and account takeover attacks, Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows, Proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

What You'll Do.

Analyze high risk accounts

Identify fraudulent merchants

Identify card testing

Identify account takeovers

Identify other fraud vectors

Lead root cause analyses

Determine enhancements and process improvements

Investigate urgent fraud incidents

Mitigate urgent fraud incidents

Remediate urgent fraud incidents

Manage user responses to fraud attacks

Conduct analyst training sessions

Share knowledge with analysts

Identify challenges for analysts

Enhance analyst performance

How You'll Work.

Team & Collaboration

Collaborate with stakeholders to enhance fraud detection and prevention strategies; Collaboration with key stakeholders; Drive cross-functional projects; Collaborate with global analyst network

Communication Scope

Communicate regular updates; Summarize outcomes of complex investigations for executives; Deliver clear case determinations to users and partner financial institutions

Process & Methodology

Lead risk-related projects, Lead cross-functional projects

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