Betr
Gaming
Payments&FraudAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payments & Fraud Associate at Betr. Skills: Customer support, Payments, Fraud. Support user issues. Resolve user inquiries”
What You'll Achieve.
Ensure customer satisfaction
Industry & Context.
Problem solving
Work nights, Work weekends, Work holidays, Afternoon/evening shift
What They're Looking For.
Must Have
2+ years customer focused role, 1+ years Payments or Fraud experience, Ability to use internal admin tools, Ability to pay attention to detail, Ability to notice trends, Ability to resolve issues, Ability to multitask efficiently, Ability to make data-driven decisions, Ability to listen attentively, Ability to demonstrate empathy, Ability to build rapport, Ability to be flexible, Ability to prioritize responsibilities, Verbal skills, Written skills, Interpersonal skills
Nice to Have
Knowledge of online gaming fraud, Knowledge of payments, Knowledge of gaming tools, Knowledge of sportsbook tools, Knowledge of systems, Knowledge of reports, Experience with payment providers, Experience with Customer Support tools
What You'll Do.
Resolve user inquiries
Support users via email
Support users via chat
Resolve issues via email
Resolve issues via chat
Capture user insights
Monitor for critical site issues
Review player deposits
Approve player deposits
Review player withdrawal requests
Approve player withdrawal requests
Review accounts for irregularities
Conduct basic account investigations
Conduct due diligence investigations
Resolve bet inquiries
Resolve contest inquiries
Provide technical assistance
How You'll Work.
Team & Collaboration
Customer Operations Team; Payments Team
Communication Scope
Communicate clearly; Communicate effectively
Full Job Description
## Description ABOUT BETR Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming super app. Our product suite spans Picks, Social Sportsbook, Social Casino, and Arcade, with Predictions launching later this year. Betr Picks launched in September 2023, which has quickly become one of the leading fantasy sports pick 'em products in the U.S. The product is currently available in 34 states. In September 2025, we launched Betr Social Sportsbook and Betr Arcade. Since launch, Betr Social Sportsbook, which is live in 32 states, has been one of the fastest growing products in the industry. Betr Arcade has quickly emerged as a leading skill games platform and is live in 38 states. Betr Social Casino launched in February 2026 and is live in 33 states. Betr is also the most followed sports gaming company on social media in the world, featuring 24/7 original content created by Betr Media, our internal media division. Betr Media has grown to 2.5M+ followers and 2.4B impressions since launching in 2022. Betr has one million paying users and is one of the fastest growing companies in the industry. We're backed by Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and other top-tier investors. About The Role: Betr is looking for a Payments & Fraud Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high v
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