Betr
Gaming
Payments&FraudAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payments & Fraud Associate at Betr. Skills: Payments, Fraud, customer focused role, customer satisfaction, product, content, and payment operations. Support and resolve user issues and inquiries in a professional and timely manner. Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support”
What You'll Achieve.
exceeding expectations to deliver outstanding support
Industry & Context.
Ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible.
must be based in Miami, Florida HQ or be willing to relocate, open to working nights, weekends, & holidays to support users in real time around high volume sports schedules
What They're Looking For.
Must Have
2+ years’ experience in customer focused role, 1 + Payments or Fraud related experience, Detail oriented with the ability to make data-driven decisions to improve customer communication performance, Experience with payment providers (PayPal, Online Banking, card processing), Experience working with Customer Support tools like intercom etc., verbal, written, and interpersonal skills with the ability to communicate clearly and effectively, Ability to listen attentively to user needs and demonstrate empathy and build rapport, Ability to multitask efficiently and effectively, Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities
Nice to Have
Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred, A lifelong, passionate sports fan with a deep understanding of how to engage fans
What You'll Do.
Support and resolve user issues and inquiries in a professional and timely manner
Use email & chat to support and to resolve issues and inquiries
exceeding expectations to deliver outstanding support
Capture user insights and trends to inform all areas of the business for enhancements
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Review and approve player deposits and withdrawal requests
Review accounts for potential irregularities and conduct basic account investigations
Conduct due diligence investigations based on internal processes
Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
Provide technical assistance to fans regarding our mobile application
Ability to use and understand our internal admin tools
pay attention to detail
How You'll Work.
Communication Scope
verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
Full Job Description
## Description ABOUT BETR Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming super app. Our product suite spans Picks, Social Sportsbook, Social Casino, and Arcade, with Predictions launching later this year. Betr Picks launched in September 2023, which has quickly become one of the leading fantasy sports pick 'em products in the U.S. The product is currently available in 34 states. In September 2025, we launched Betr Social Sportsbook and Betr Arcade. Since launch, Betr Social Sportsbook, which is live in 32 states, has been one of the fastest growing products in the industry. Betr Arcade has quickly emerged as a leading skill games platform and is live in 38 states. Betr Social Casino launched in February 2026 and is live in 33 states. Betr is also the most followed sports gaming company on social media in the world, featuring 24/7 original content created by Betr Media, our internal media division. Betr Media has grown to 2.5M+ followers and 2.4B impressions since launching in 2022. Betr has one million paying users and is one of the fastest growing companies in the industry. We're backed by Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and other top-tier investors. Betr is looking for a Customer Operations / Payments Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high vol
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