Stripe
PaymentsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payments Analyst at Stripe. Skills: Payments operations, Financial technology, SQL, Payment flows. Own reconciliation investigations. Own payments-related investigations”
Industry & Context.
Root cause analysis; Investigate issues; Resolve discrepancies; Diagnose root causes; Identify systemic issues; Identify process inefficiencies
What They're Looking For.
Must Have
3-7 years technical operations experience, 3-7 years payments operations experience, 3-7 years financial technology experience, Advanced SQL proficiency, Deep understanding end-to-end payment flows, Investigated high-severity operational incidents, Resolved high-severity operational incidents, Experience with large-scale financial datasets, Manage complex, cross-functional workflows, Track record identifying process gaps, Track record driving automation improvements, Experience writing SOPs, Experience maintaining SOPs, Experience writing runbooks, Experience maintaining runbooks, Experience writing technical documentation, Experience maintaining technical documentation, Excellent written communication English, Excellent verbal communication English, Operate with high autonomy, Manage competing priorities, Manage time-sensitive deadlines
Nice to Have
Hands-on experience with card networks, Hands-on experience with acquiring banks, Hands-on experience with payment processors, Managing operational escalations, SLA-driven communications, Experience with payment cost optimization, Familiarity with accounting principles, Familiarity with financial reconciliation principles, Prior experience high-growth fintech, Prior experience global payments company, Experience building monitoring frameworks, Experience improving monitoring frameworks, Experience building alerting frameworks, Experience improving alerting frameworks, Developing AI-driven solutions, Automate high-volume operational workflows, Optimize high-volume operational workflows
What You'll Do.
Own reconciliation investigations
Own payments-related investigations
Ensure accurate ledgering of funds
Resolve discrepancies with banking partners
Proactively monitor payment performance
Triage degradation alerts
Communicate findings clearly
Serve as escalation point
Provide fast resolutions
Provide well-reasoned resolutions
Interface with global financial partners
Manage operational incidents
Validate accuracy of financial data
Identify process inefficiencies
Lead automation initiatives
Reduce manual workload
Improve operational throughput
Build process documentation
Maintain process documentation
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partnering with financial institutions; Cross-functional collaboration with finance; Collaboration with infrastructure engineering
Communication Scope
Clear communication; Concise updates
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe's user base and global footprint grows dramatically, we face uniquely complex operational challenges at the intersection of payments infrastructure, financial data integrity, and global scale. The Stripe Delivery Center (SDC) provides operational leverage across Stripe's portfolio supporting external users and internal teams with precision and speed. What you’ll do As a Technical Operations Analyst on the Payments team, you will own the reliability and accuracy of some of the world's most critical payment flows, a platform processing hundreds of billions of dollars annually. You will sit at the intersection of engineering, finance, and operations: triaging live payment failures, driving reconciliation accuracy, and partnering with financial institutions globally to resolve issues fast. This is not a passive monitoring role. You will be expected to independently own investigations end-to-end, identify systemic issues before they escalate, and drive process improvements that scale with Stripe's growth. Responsibilities Own reconciliation and payments-related investigations, ensuring accurate ledgering of funds and resolving discrepancies with banking partners swiftly and precisely. Proactively monitor payment performance across users and payment methods; triage degradation alerts, diagnose root causes, and communicate findings clearly to technical and non-technical stakeholders. Serve as the escalation point for complex support inqui
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