Freelancer.com
Fintech
PaymentsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payments Analyst at Freelancer.com. Skills: Payment operations, Transaction processing, Regulatory compliance, Risk management. Own operational performance of payment lifecycle. Review and resolve payment processing tasks”
What You'll Achieve.
Improve transaction success rates; Reduce friction in funding flows; Reduce payment-related losses
Industry & Context.
Analytical skills; Problem-solving skills; Transaction analysis; Issue resolution
Work graveyard shifts, Work rotating schedules, Work weekends, Work overtime
What They're Looking For.
Must Have
Exceptional English communication skills, Ability to explain complex payment processes, Analytical and problem-solving skills, High level of attention to detail, Process-driven, Capable of managing high volumes of transactional work, Customer service mindset, Ability to coordinate effectively with internal teams and external banking partners, Flexible to work graveyard shifts, rotating schedules, weekends, overtime, Familiarity with banking and payment processes
Nice to Have
1-3 years of experience in payments, fintech, banking, or regulated financial services, Minimum 1 year of accounting exposure, Practical understanding of ledgers (Dr. /Cr.), Experience managing or supporting full-cycle AP/AR workflows, Experience working in regulated environments, Exposure to managing risk profiles for high-value transactions, Experience working in escrow, marketplace platforms, or trust-based financial products, Experience in multi-currency or cross-border payment environments
What You'll Do.
Own operational performance of payment lifecycle
Review and resolve payment processing tasks
Ensure operational accuracy and compliance
Improve transaction success rates
Reduce friction in buyer and seller funding flows
Analyze and resolve payment processing issues
Implement operational controls
Recommend operational controls
Assist in developing operational SLAs
Monitor payment performance dashboards
Contact customers for payment updates
Provide excellent customer support
Explain payment processes
Provide assistance for payment-related issues
Coordinate with internal teams and external banking partners
Resolve payment concerns and transaction issues
Support management of relationships with payment providers
Assist in evaluating new payment methods
Support onboarding of new payment methods
Help ensure redundancy across payment corridors
Help ensure reliability across payment providers
Partner with Compliance and Legal teams
Support adherence to global regulatory frameworks
Ensure payment operations follow compliance standards
Assist with operational audits
Assist with reporting requirements
Assist with payment partner compliance processes
Collaborate with Risk teams
Monitor fraud signals
Reduce payment-related losses
Assist in managing chargeback cases
Assist in dispute resolution processes
Support policies balancing approval rates with risk controls
Partner with Product and Engineering teams
Provide operational feedback on payment features
Provide operational feedback on payment infrastructure
Contribute insights to improve funding methods
Contribute insights to improve payout efficiency
Contribute insights to improve cross-border payment performance
Recommend improvements to enhance daily payment operations
Recommend improvements to enhance user payment experience
How You'll Work.
Team & Collaboration
Coordinate with internal teams; Coordinate with external banking partners; Partner with Compliance and Legal teams; Collaborate with Risk teams; Partner with Product and Engineering teams
Communication Scope
English communication; Explain complex processes
Full Job Description
### Payment Operations Excellence * Own the operational performance of the payment lifecycle including funding (AR), disbursement (AP), settlement, reconciliation, chargebacks, returns, and exception handling * Review and resolve high volumes of payment processing tasks quickly and accurately while ensuring operational accuracy and compliance. * Improve transaction success rates and reduce friction in buyer and seller funding flows. * Analyze and resolve a range of payment processing issues, from simple inquiries to complex transaction exceptions. * Implement and recommend operational controls that scale with transaction volume while maintaining regulatory integrity. * Assist in developing and monitoring operational SLAs and payment performance dashboards. ### Customer & Transaction Support * Contact customers as needed to provide updates on their payments while delivering excellent customer support. * Clearly explain payment processes, transaction statuses, and resolutions to users. * Provide timely assistance for payment-related issues including funding failures, payout delays, reconciliation questions, and transaction disputes. ### Banking & Payment Partner Coordination * Coordinate with internal teams and external banking partners to resolve payment concerns and transaction issues. * Support the management of relationships with payment processors, payout providers, card networks, and alternative payment method providers. * Assist in evaluating and supporting the onboarding of new payment methods to increase geographic coverage and payment success rates. * Help ensure redundancy and reliability across payment corridors and providers. ### Regulatory & Compliance Alignment * Partner with Compliance and Legal teams to support adherence to global regulatory frameworks including AML, KYC, and transaction traceability requirements. * Ensure payment operations follow applicable regulatory and scheme compliance standards. * Assist with operational audits, reporting requi
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