Corpay
FinTech
PaymentSolutionsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Payment Solutions Manager at Corpay. Manage payment solutions. Drive operational excellence”
Industry & Context.
Identify areas for improvement
What You'll Do.
Manage payment solutions
Drive operational excellence
Oversee payment processing
Manage vendor relationships
Develop and implement strategies
Analyze performance metrics
Collaborate with internal teams
Identify areas for improvement
Lead process optimization initiatives
Manage project timelines
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External vendors
Communication Scope
Prepare reports
Process & Methodology
Project timelines
Full Job Description
# # **Your role** Customer Service - General Support - S5 - IND # # **What you 'll be doing** You will also play a key role in developing and mentoring your team, optimizing workflows, and acting as a key escalation point for technical sales/service-related matters. ## Key Responsibilities **Team Leadership & Management** * Manage and coach a team of **7******** Technical Sales Support Specialists**, **2 Enterprise Management Support Analysts** , and **1 Client Success Representative**. * Provide regular training, career development, and performance feedback to support team growth and engagement. * Act as the primary point of contact for team escalations, technical queries, and prioritization of support tasks. * Oversee staffing, task allocation, and scheduling to meet business needs while ensuring high service quality. **Technical Sales Support & Solutioning** * Oversee the delivery of technical support across key integration channels, including API, file upload, and ERP. * Collaborate with Senior Technical Sales Consultants to help define and execute scalable implementation plans for both new and existing client implementations. * Lead technical enablement sessions, demos, and documentation reviews for your team, ensuring alignment with evolving product capabilities and company needs. **Client Implementation Oversight** * Provide oversight on client onboarding, sandbox integration, certification testing, and go-live readiness. * Ensure team adherence to standardized implementation protocols and SLAs to meet client and internal milestones. * Coordinate with cross-functional teams (Product, Engineering, Sales, and Client Services) to ensure smooth technical delivery and resolution of blockers. **Process & Operational Excellence** * Identify and implement improvements to internal processes, tooling, and documentation to improve team efficiency and scalability. * Maintain strong feedback loops with the wider Payment Solution teams to address recurring pain points in t
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