Airbnb
PaymentPartnerLead
“Payment Partner Lead at Airbnb. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Compliance ops expertise, payments compliance performance, risk mitigation, chargebacks, dispute management, pre-arbitration. Effectively manage and oversee day-to-day operations for queue management, staffing needs and scheduling. Maintain subject matter expertise and handle escalated and/or urgent cases or issu”
What You'll Achieve.
Track Core Operations metrics; improve Core Operations metrics; Hold self accountable for individual or team goals specific to the function; ensure that individual or team time is focused on high-impact needs; Accurately identify and escalate compliance risks and opportunities
Industry & Context.
Ability to quickly define a problem or challenge, evaluate potential solutions and execute an effective decision; problem-solving skills with an emphasis in adaptability and resilience
Needs to be working from office 5 days a week
What They're Looking For.
Must Have
Risk operations experience in fraud prevention, risk mitigation, chargebacks, dispute management and pre-arbitration systems thinker, Superior communication skills both written and verbal, Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually, ability to think clearly and rationally in order to understand logical connections between various data points, problem-solving skills with an emphasis in adaptability and resilience, Ability to clearly articulate compliance requirements to a non-compliance audience, Ability to work closely and build trust with management, your team and other teams, Exceptional organization and process management ability, High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving, Ability and desire to work in a fast-paced environment
Nice to Have
Familiarity with SQL and data querying skills is a huge preference
What You'll Do.
Effectively manage and oversee day-to-day operations for queue management
staffing needs and scheduling
Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary
Track Core Operations metrics
and develop a partner team through leaders/trainers on the partner side
Visualize and facilitate long-term initiatives and new strategies
or processes to improve Core Operations metrics
Hold self accountable for individual or team goals specific to the function
or policy changes to improve team performance
Delegate and prioritize effectively to ensure that individual or team time is focused on high-impact needs
Ability to quickly define a problem or challenge
evaluate potential solutions and execute an effective decision
Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
Accurately identify and escalate compliance risks and opportunities to the Payments Management Lead
projects to simplify relatively complex operational problems within diverse cross-functional groups
Respond to real time queries on the channel
How You'll Work.
Team & Collaboration
building and maintaining relationships with the following stakeholders, outside your Reporting line: Partner leadership team for performance management. Project Managers, Operations Analyst, Partner Management, Foundation team, Product and DS team Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus*; Ability to work closely and build trust with management, your team and other teams
Communication Scope
Superior communication skills both written and verbal; Ability to clearly articulate compliance requirements to a non-compliance audience
Process & Methodology
project coordination, projects to simplify relatively complex operational problems within diverse cross-functional groups
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