Wise
Finance / FinServ
PaymentOperationsWisePlatformProductSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Payment Operations Wise Platform Product Specialist at Wise. Skills: Project management, Operational process improvement, Risk mitigation, KPI management, Stakeholder collaboration. Help customers receive their funds faster globally.. Project management with an emphasis on operationalising new products or features and improving existing operational processes connected to the product domain.”
What You'll Achieve.
Help our customers receive their funds faster globally.; Making sure that the processes scale well, are efficient and mitigate or minimise risks.; Own the team's impact on KPI improvements and risk mitigation initiatives for Payment Operations and other teams.; Make sure set KPIs are relevant and impactful.; Ensure timely and relevant outcomes.; Minimise manual workload.; Mitigate and manage risks associated with your domain and Payment Operations.; Ensure that Key Performance Indicators (KPIs) are always relevant and impactful.; Establish KPIs and Service Level Agreements (SLAs) for new products/features and processes.; Monitor and respond to changes in SLAs and KPIs.; Magnify customer impact by identifying if solutions can be globalised to other teams/products.
Industry & Context.
Identify gaps in processes and show initiative to independently solve new issues.; Develop and/or recommend solutions.; Finding solutions that impact Payment Operations teams and customers positively.; Learn about problems, and scope and measure impact of problems and solutions.; Solve complex problems and incidents related to their area of ownership.
What They're Looking For.
Must Have
You already work in Payment Operations at least as a Senior Specialist or in other teams in similar role., You have delivered mid-sized projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects., You have previous experience making improvements to a product or service., You have a track record of achieving targets and goals, setting and monitoring success., You are able to clearly articulate, simplify and scope problems, and follow through to completion., You can identify gaps in processes and show initiative to independently solve new issues., You have the technical understanding of the product and payment operations processes and the ability to apply it to develop and/or recommend solutions., You listen and empathise with the customer and team challenges., You are passionate about finding solutions that impact Payment Operations teams and customers positively., You are comfortable getting your own data, building dashboards using BI tools like Looker., You can work with data and customer insight to learn about problems, and scope and measure impact of problems and solutions., You have the ability to measure all solutions against cross team and customer ability to magnify customer impact by identifying if solutions can be globalised to other teams/products., You can communicate with different levels of stakeholders, from senior leadership to specialist level and know how to tailor your communication for the right audience., You consider and map mission impact when scoping new projects., You are comfortable providing feedback and speaking out if actions or solutions go against Wise’s principals/mission and when initiatives/projects drive unnecessary risks., You actively seek stakeholder feedback and empathise with viewpoints and feedback from others., Who have been in their current role for at least 12 months, Whose last GrowWise rating is "on track" or above., Who aren’t on an active disciplinary action and PIP (Performance Improvement Plan)
What You'll Do.
Help customers receive their funds faster globally.
Project management with an emphasis on operationalising new products or features and improving existing operational processes connected to the product domain.
Making sure that the processes scale well
are efficient and mitigate or minimise risks.
Own the team's impact on KPI improvements and risk mitigation initiatives for Payment Operations and other teams.
Make sure set KPIs are relevant and impactful.
Take full ownership of projects
from initial scoping to final implementation.
Assess problem size and impact
collaborate across teams
and refine solutions.
Collaborate with various Wise functions (e.g. Product & Engineering
Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable
automated systems and processes.
and address key drivers hindering scalability for Payment Operations connected to the designated domain.
Ensure impact on other teams affected by changes in domain is being considered (like other Payment OPS teams
Translate customer needs into operational processes
supporting insights with data-driven analysis.
Proactively initiate and prioritise projects based on team and customer needs.
Drive innovation and improvements in the payment operations domain.
Collaborate effectively with internal and external stakeholders to support the operationalisation of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership
ensuring timely and relevant outcomes.
Develop efficient operational processes that minimise manual workload
working closely with stakeholders and requiring minimal oversight.
Coordinate with relevant risk teams to assess
and manage risks associated with your domain and Payment Operations.
Ensure that Key Performance Indicators (KPIs) are always relevant and impactful.
Establish KPIs and Service Level Agreements (SLAs) for new products/features and processes.
Monitor and respond to changes in SLAs and KPIs
serving as the key escalation point for significant issues.
Act as the first-level escalation point for cases and crises within the area of expertise
capable of handling incidents.
Participate in mentoring other Payment Operations Specialists and partnering with other Product Specialists.
How You'll Work.
Team & Collaboration
Collaborate across teams.; Collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc).; Collaborate effectively with internal and external stakeholders.
Communication Scope
Clearly articulate, simplify and scope problems; Communicate with different levels of stakeholders, from senior leadership to specialist level; Tailor communication for the right audience
Process & Methodology
Project management, Operationalising new products or features, Improving existing operational processes, Owning projects from initial scoping to final implementation, Assessing problem size and impact, Creating rollout plans, Conducting testing, Refining solutions, Initiating and prioritising projects, Driving innovation and improvements
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). We are looking for a Product Specialist to join the Wise Platform OPS team to help our customers receive their funds faster globally. As a Product Specialist in Wise Platform OPS, your role will revolve around project management, with an emphasis on operationalising new products or features and improving existing operational processes connected to the product domain, making sure that the processes scale well, are efficient and mitigate or minimise risks. You will own the team's impact on KPI improvements and risk mitigation initiatives for Payment Operations and other teams. You make sure set KPIs are relevant and impactful. You will take full ownership of projects, from initial scoping to final implementation. This includes assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable, automated systems and processes. Your Mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true [multi-currency banking](https://transferwise.com/gb/multi-currency-account/). In this role, you'
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