Wise
Finance / FinServ
PaymentOperationsWisePlatformImplementationLead
Neural analysis suggests this role is
optimal for mid candidates.
“Payment Operations Wise Platform Implementation Lead at Wise. Skills: Payment Operations, Wise Platform Implementation, team leadership, strategic roadmap development, operational readiness. Drive the strategic roadmap for scaling our global payment operations, focusing on new and existing Wise Platform partner integrations, performance improvements, and risk reduction.. Lead, mentor, and develop a high-performing team of Product Specialists, fostering a culture of technical excellence and owner”
What You'll Achieve.
successful launch and scaling of our partner integrations in Payment Operations; end-to-end operational readiness for new integrations; payment models are fast, reliable, and built to scale; increase the efficiency of the operations team; help solve our customer’s problems; ensure the health and productivity of the specialists within your teams; make our customers’ lives better
Industry & Context.
Proactive Problem-Solver; comfortable taking ownership in complex situations; finding effective solutions; resolve operational bottlenecks
occasionally travel to work and learn with our teams in other locations
What They're Looking For.
Must Have
background in operations management, technical implementation, Data-Driven Mindset, Natural Leadership, Process Excellence, Exceptional Communicator, Customer-First Approach, Proactive Problem-Solver, Technical Acumen
Nice to Have
SQL skills are a major plus, experience with APIs, data visualization tools (like Looker)
What You'll Do.
Drive the strategic roadmap for scaling our global payment operations
focusing on new and existing Wise Platform partner integrations
performance improvements
and develop a high-performing team of Product Specialists
fostering a culture of technical excellence and ownership.
Standardize and optimize global operational processes and workflows to enhance speed
and overall efficiency across regions.
Own the end-to-end operational readiness for new partner and product implementations
ensuring all integrations are scalable
and meet our high standards.
Define and implement data-driven KPI frameworks and monitoring dashboards (using SQL) to track performance and deliver actionable insights that influence strategy.
Partner with global Product
and regional teams to translate business goals into scalable technical solutions and improved internal tooling.
Act as the subject matter expert and key escalation point for complex operational issues
leading incident response and proactive risk mitigation.
Champion a culture of continuous improvement
identifying and leading cross-functional initiatives to resolve operational bottlenecks and build resilient systems.
How You'll Work.
Team & Collaboration
Partner with global Product, Engineering, and regional teams; work with product development engineers and other operational teams; work closely with internal and external partners
Communication Scope
Exceptional Communicator; great relationship builder; clearly articulate complex ideas; persuade stakeholders; adapt communication style to any audience
Process & Methodology
leading complex, cross-functional projects
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Salary Ranges: 8,500 - 10,000 per month + RSUs We’re looking for a Payment Operations Implementation Lead to join the Wise Platform Operations team in our Singapore office. Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true [multi-currency banking](https://transferwise.com/gb/multi-currency-account/). Your mission is to help build and develop a strong WIse Platform Operations Implementation team in APAC and support Product Specialists on their personal growth paths. Here’s how you’ll be contributing to the Operations Team As a Payment Operations Implementation Lead in the Wise Platform domain you will be the driving force behind the successful launch and scaling of our partner integrations in Payment Operations. This role owns the end-to-end operational readiness for new integrations, from managing the pipeline and defining testing plans to ensuring payment models are fast, reliable, and built to scale. This is a leadership position that blends strategic process design with hands-on technical oversight to ensure partners receive a world-class experience. What You’ll Be Doing * Drive the strategic roadmap for scaling our global payment operations, focusing on new and existing Wise Platform partner integrations, performance improvements, and risk reduction.
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