PaymentOperationsSpecialist

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ## **Summary of Role:** To provide a high level of support to both members and internal staff as it relates to the daily operations of payment operation functions, which include but are not limited to: Mailed transactions, share draft in-clearing, remote deposit capture, ATM checks deposits, returned deposited items, forward item processing and branch network check balancing, while adhering to all regulatory, compliance, departmental and credit union rules, regulations, and policies. Additionally, the Payment Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained. **Essential Job Functions/Responsibilities:** * Process, review, create and/or research Share Draft posting exceptions, Chargeback file, making the pay/no-pay decision in accordance with departmental guidelines, timelines, controls, procedures, and policies * Process Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedure * Review daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policies * Maintain, review and research all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliation * Process bank by mail transactions and foreign item collections * Scan/Repair checks through forward check collection process. Reconcile check processing for all checks * Check related activity requestions and timely email handling * Adhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile Deposit * Monitor virtual check processing batches, addressing out of balance situations, im