Wise
Finance / FinServ
PaymentOperationsProductSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Payment Operations Product Specialist at Wise. Skills: Payment Operations, Product Strategy, Project Leadership, Operational Scalability, Cross-functional Collaboration, Issue Management, Performance Tracking. Drive Strategy: Connect your work to our overall payment operations goals, balancing new ideas with getting things done.. Lead Projects: Take charge of projects from start to finish, including planning, testing, and making improvements.”
What You'll Achieve.
Contribute to building and supporting operationally sustainable cross-border products and help save millions more people money.; Set and monitor key metrics (KPIs) for your domain, using data to show impact and guide improvements.; Deliver results that improve key operational metrics.
Industry & Context.
Problem Solver: You can identify problems, understand their impact, and break them down to find solutions.; Structured problem solving: can break down ambiguous problems, prioritize, and deliver practical outcomes.
You’re eligible to work in Brazil, we cannot sponsor Visas for this role.
What They're Looking For.
Must Have
Payments ops (or closely related) experience in a FinTech / cross-border payments context (or equivalent operational + analytical experience)., End-to-end project ownership: ability to lead initiatives from planning → testing → launch → iteration., Operational scalability mindset: proven ability to improve processes, reduce operational risk, and increase automation / remove manual work., cross-functional collaboration with teams like Engineering, Risk, Compliance, Customer Support, Finance (ability to align and execute with multiple stakeholders)., Issue / incident ownership: comfortable being the first point of contact, triaging, coordinating resolution, and driving fixes with risk/other teams., Data-driven decision making: able to define, track, and use KPIs to identify problems, quantify impact, and demonstrate improvements., Structured problem solving: can break down ambiguous problems, prioritize, and deliver practical outcomes (“balance new ideas with getting things done”)., Ownership + proactivity: takes responsibility, follows through, learns fast, and adapts to change.
Nice to Have
Knowledge of LatAm and/or MEA payment markets (routes, local rails, providers, operational constraints)., Exposure to risk/compliance controls in payments operations (e. g. , fraud/AML ops interfaces, operational risk management)., Stronger technical edge: experience partnering deeply with engineering on automation, tooling, or workflow improvements (even if not coding)., AI/tooling fluency: actively uses AI or is demonstrably quick to adopt it to speed up analysis, documentation, monitoring, or ops workflows., Experience in metrics design beyond basics (dashboards, leading indicators, SLA/quality metrics, experimentation/impact measurement).
What You'll Do.
Drive Strategy: Connect your work to our overall payment operations goals
balancing new ideas with getting things done.
Lead Projects: Take charge of projects from start to finish
and making improvements.
Scale Operations: Find ways to make our payment processes more efficient
and increase automation for both new and existing products. This includes helping launch new payment routes and ensuring they are operationally scalable from day one.
Manage Issues: Be the first point of contact for issues in your area
working with risk teams to solve problems.
Track Performance: Set and monitor key metrics (KPIs) for your domain
using data to show impact and guide improvements.
How You'll Work.
Team & Collaboration
Work closely with engineering, risk, compliance, customer support, and finance teams to launch new products and improve existing ones.; Ability to align and execute with multiple stakeholders.
Communication Scope
Communicate well and enjoy working with different teams to achieve common goals.
Process & Methodology
Lead Projects: Take charge of projects from start to finish, including planning, testing, and making improvements., End-to-end project ownership: ability to lead initiatives from planning → testing → launch → iteration.
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). We’re looking for an Emerging Currencies Product Specialist to join our team.: This role is a unique opportunity to have an impact on [Wise’s mission](https://www.transferwise.jobs/what-we-do/) by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. What You'll Do: * Drive Strategy: Connect your work to our overall payment operations goals, balancing new ideas with getting things done. * Lead Projects: Take charge of projects from start to finish, including planning, testing, and making improvements. * Scale Operations: Find ways to make our payment processes more efficient, reduce risks, and increase automation for both new and existing products. This includes helping launch new payment routes and ensuring they are operationally scalable from day one. * Collaborate: Work closely with engineering, risk, compliance, customer support, and finance teams to launch new products and improve existing ones. * Manage Issues: Be the first point of contact for issues in your area, working with risk teams to solve problems. * Track Performance: Set and monitor key metrics (KPIs) for your domain, using data to show impact and guide improvements. Who You Are: * Experienced: You have a background in payment operations or a similar analytical role, ideally in FinTech. Knowledge of Latam or MEA payment markets is a plus. * Problem Solver: You can identi
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