GROWE
PaymentOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Payment Operations Manager at GROWE. Skills: Payment operations, Process improvement. Monitor payment methods. Escalate issues to providers”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
2+ years billing/payments manager/specialist, Advanced Excel, MS Office software, Online payments technical integrations, Upper-Intermediate English proficiency
Nice to Have
iGaming industry experience
What You'll Do.
Monitor payment methods
Escalate issues to providers
Analyze acceptance rates
Enable/disable payment methods
Ensure sufficient available balance
Analyze cost structure
Create backup/contingency/emergency plans
Create monitoring guidelines
Create monitoring procedures
Report payment activities
Report payment issues
Assist with new payment provider integration
Assist with new payment method integration
Suggest product improvements
Suggest flow improvements
Handle customer requests
Test new payment method integrations
Test new payment method deployments
Partner with BI department
Build data-driven enhancements
Track critical business metrics
How You'll Work.
Team & Collaboration
BI department
Full Job Description
Growe welcomes those who are excited to: Monitor that payment methods work properly, escalate issues to respective providers and teams; Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; Review and create backup/contingency and emergency plans; Create monitoring guidelines and procedures for monitoring and support teams; Report daily and weekly payment activities and issues to the Head of Operations; Assist with the integration of new payment providers/methods; Suggest product/flow improvements (e.g., validation fields, placeholders on forms); Handle requests from customer support; Test new payment methods integrations/deployments; Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics. We need your professional experience: 2+ years as a billing/payments manager/specialist in online payments; Confident in dealing with numbers and processing of financial/transactional information; Advanced Excel and other MS Office software user; Good understanding of online payments technical integrations, funnels, flows; Experience in written and oral communication with foreign customers or partners; Deep understanding of payment and transactional systems and services; Upper-Intermediate English proficiency.; Experience with the iGaming industry will be a plus. We appreciate if you have those personal features: Attention to details; Multitasking and quick task execution; Good level of communication skills; Team player skills; Ability to make decisions independently. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other
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