Absa
Finance
PaymentOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Payment Officer at Absa. Skills: Payment Processing, Risk Control, Customer Service. Execute payment instructions accurately. Process and capture vouchers”
What You'll Achieve.
Deliver operational excellence; Support delivery of CIB, RBB, Treasury and Markets strategic objectives; Contribute to Absa’s ambition to be the leading bank in Africa; Embed customer centricity and sustainability into daily operations; Support business growth through targeted acquisition, cross-selling, and digitalisation initiatives; Achieve individual operational performance targets; Contribute to team objectives; Ensure readiness for and successful outcomes in internal and external audits; Execute remediation plans within agreed timelines; Ensure risks are effectively mitigated and controlled; Ensure all processing and servicing activities comply with established policies, procedures, and service standards; Drive high performance and consistent service delivery; Ensure all activities are performed in full compliance with regulatory requirements
Industry & Context.
Manage and resolve customer enquiries and complaints; Support and manage failed online payment transactions; Proactively identifying gaps and implementing corrective actions; Identify, escalate, and resolve deviations from approved procedures; Recommending process enhancements
What They're Looking For.
Must Have
FETC: Business, Commerce and Management Studies
What You'll Do.
Execute payment instructions accurately
Process and capture vouchers
Handle payment processing activities
Manage customer enquiries and complaints
Process local cheque clearing
Perform reconciliations
Process manual standing orders
Support failed online payments
Conduct call-backs on payment instructions
Perform call-over checks
Ensure Trade Finance compliance
Deliver high-quality customer service
Acknowledge and log documents
Maintain customer records
Open and maintain customer accounts
Prepare payment records
Ensure processing of Payment applications
Support Trade Finance team
Achieve operational performance targets
Provide support for team members
Support change initiatives
Contribute to societal goals
Demonstrate operational discipline
Maintain adherence to risk standards
Track remediation plans
Take ownership of Operational Risk
Promote customer-centric culture
Ensure compliance with policies
Build cross-functional relationships
Collaborate with colleagues
Improve ways of working
Ensure compliance with regulatory requirements
Identify and mitigate risk events
Record and report risk events
Comply with Clean Desk Policy
How You'll Work.
Team & Collaboration
Work collaboratively within a team; Support and coverage for team members; Build and maintain cross-functional relationships; Collaborate closely with team leaders and colleagues
Communication Scope
Customer Service & Communication
Full Job Description
### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** _**Job Summary**_ As a member of the Commercial Operations team under the COO, the role holder is responsible for supporting the delivery of CIB, RBB, Treasury and Markets strategic objectives, contributing to Absa’s ambition to be the leading bank in Africa. This includes embedding customer centricity and sustainability into daily operations, while supporting business growth through targeted acquisition, cross-selling, and digitalisation initiatives. Key purpose of the role: Deliver operational excellence by working collaboratively within a team to execute a broad range of processing and servicing activities. Operate as part of a flexible, centralised operations function, supporting multiple processes across Absa (Seychelles) Ltd. Provide world-class service to internal and external stakeholders, consistently demonstrating and upholding Absa Values as a role model ** _Job Description_** **Key accountabilities** : **Delivering Operational and Service Excellence 75%** Payment Processing & Operations: • Execute all approved incoming and outgoing customer payment instructions accurately and within agreed timelines. • Process and capture approved vouchers and ensure completeness of documentation. • Handle day-to-day payment processing activities, including general transactional support tasks. • Manage and resolve customer enquiries and complaints related t
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